Mixed Customer Feedback for Mainstar Trust Services
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Mixed Customer Feedback for Mainstar Trust Services

Mainstar Trust receives mixed reviews regarding their services, with praise for helpful and efficient customer service alongside complaints about difficulties in account opening processes and specific service changes. Customers appreciate the responsiveness of the team, particularly highlighting employee Kate Reisenger for her exceptional performance. However, there are concerns about policy changes and perceived inefficiencies. Overall, the company seems to excel in personalized service but faces challenges with account setup procedures and perceived policy shifts.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Friendly, timely and kind.

    Friendly, timely and kind. They certainly know what they are doing...thank God...I certainly don't

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Feb 01, 2024
  • Very important and useful information…

    Very important and useful information reported on time.

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Dec 07, 2023
  • Seamless!

    Your company made my transaction seamless and with less hoops to jump through for the unique request that I had. Thanks

    Sentiment
    • Positive
    Content
    • Ease of Transactions
    Dec 06, 2023
  • Simple & fast asset transfer process

    Simple & fast asset transfer process

    Sentiment
    • Positive
    Content
    • Ease of Transactions
    Nov 29, 2023
  • Simple to set up account and maneuver

    Simple to set up account and maneuver, feel secure with system.Diana

    Sentiment
    • Positive
    Content
    • Account Setup and Navigation
    Aug 05, 2023
  • Opened new account

    Got my account set up. A little bumpy since it is a sf-directed account.

    Sentiment
    • Positive
    Content
    • Account Setup and Navigation
    Aug 03, 2023
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Sentiment Analysis (of 30 reviews)
45 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mainstar Trust  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Banking Professionals, Investment Advisors, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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