Mixed Reviews: Praise for Rates & Staff, Criticism for Application Process & Account Management
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Quontic Bank Customer Feedback Analysis: Insights & Trends

Mixed Reviews: Praise for Rates & Staff, Criticism for Application Process & Account Management

Quontic Bank receives mixed reviews with praise for good interest rates and helpful staff, but also criticism for difficulties in the application process and joint account management. Customers appreciate the efficient loan processing and dedication of specific team members like Marcelo, Vasiliki, Patricia, and Ray. Despite positive experiences reported, challenges with identity verification and account setup were highlighted, leading to some dissatisfaction. Overall, Quontic Bank stands out for its transparent communication, commitment to customer satisfaction, and expertise in securing loans for clients, particularly in complex situations.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I wanted a CD

    I wanted a CD, your site made it easy to get one. Amazing how some businesses perform when asking for your money, and even more amazing how many don't.

    Sentiment
    • Positive
    Content
    • CD Account Experience
    Apr 22, 2024
  • This bank is a joke

    This bank is a joke. After getting my personal and private information they denied the application. I wouldn’t waste my time if I knew this almost unheard of and obscure institution would deny it and waste my time.

    Sentiment
    • Negative
    Content
    • Loan Application Process
    Apr 06, 2024
  • Quontic Bank

    Vasiliki and Ray and their team are theconsumate professionals. Their work ethic is unmatched and they know the business inside-out. They will process your loan efficiently and quickly with no issues whatsoever. This is my third loan with them and I can't wait to do the next one.I highly recommend them.

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Apr 02, 2024
  • It was very easy to open on online…

    It was very easy to open on online process. Good trustworthy for money transactions

    Sentiment
    • Positive
    Content
    • Account Opening Process
    Nov 23, 2023
  • Time and patience is key as to whatever…

    Time and patience is key as to whatever Concerns you have, They will take care of it, as they did for me, and you get a cool-pay ring instead of holding a debit card but you get both to your liking.Take the Quontic leap, you'll be happy you did.

    Sentiment
    • Positive
    Content
    • CD Account Experience
    Nov 23, 2023
  • I’m very disappointed by other banks

    I’m very disappointed by other banks. They can’t help me to increase my business.Now, I’m very happy by Quontic.

    Sentiment
    • Positive
    Content
    • Account Opening Process
    Nov 23, 2023
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Quontic  based on online reviews collected from Trustpilot. The analysis helps Banking Professionals, Customer Experience Managers, Financial Analysts, Marketing Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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