Customer Service Excellence Amidst Challenges at The Money Source
  • 78 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Explore TMS Feedback Insights & Service Excellence

Customer Service Excellence Amidst Challenges at The Money Source

Kristi Schleicher, VP Customer Service at The Money Source received high praise for her exceptional customer care and problem-solving skills. Many customers highlighted her professionalism, responsiveness, and ability to resolve complex issues efficiently. However, there were consistent complaints about TMS's customer service, billing errors, and difficulties in resolving payment issues. Despite these challenges, Kristi Schleicher's standout performance was a beacon of hope for customers facing problems with TMS. The overall sentiment ranged from extreme dissatisfaction with TMS's service to immense gratitude towards Kristi Schleicher's outstanding assistance.

Best for
  • Customer Service Managers
  • Financial Analysts
  • Banking Professionals
  • Consumer Advocates
  • Marketing Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
53 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 28, 2024
Featured Content
  • Kristi Schleicher defines what it means…

    Kristi Schleicher defines what it means to be the VP in charge of customer experience...she is amazing!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 31, 2023
  • Kristi explained everything in detail…

    Kristi explained everything in detail with all my questions.

    Sentiment
    • Positive
    Content
    • Communication Challenges
    Mar 16, 2023
  • This company is terrible……

    This company is terrible……. I would not recommend anyone use them. My family and I have been screwed since our mortgage was bought by TMS. It’s unreal how companies like this are protected and we as consumers have little to no recourse.

    Sentiment
    • Negative
    Content
    • Account Management Concerns
    Jan 06, 2023
  • Quick call back

    I really appreciate the quick call back after i emailed my question. Also Kristi explained the reason with details.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Dec 20, 2022
  • Kristi Schleicher is the reason I give…

    Kristi Schleicher is the reason I give TMS 5 stars. She is an outstanding employee and will go well beyond what is expected to help customers. Kristi is 100% committed to helping TMS customers and an individual you can trust to get the job done right.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 04, 2022
  • Kristi is my go to person at The Money…

    Kristi is my go to person at The Money Source, she’s always prompt and assists in helping with any issues that arise or anything that I need. The company is lucky to have her as am I. Thank you Kristi for all that you do

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jul 08, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
53 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 83
  2. Trustpilot Reviews 71
  3. Trustpilot Reviews 72
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for The Money Source  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Banking Professionals, Consumer Advocates, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.