Customer Service Excellence Amidst Challenges at The Money Source
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Customer Service Excellence Amidst Challenges at The Money Source

Kristi Schleicher, VP Customer Service at The Money Source received high praise for her exceptional customer care and problem-solving skills. Many customers highlighted her professionalism, responsiveness, and ability to resolve complex issues efficiently. However, there were consistent complaints about TMS's customer service, billing errors, and difficulties in resolving payment issues. Despite these challenges, Kristi Schleicher's standout performance was a beacon of hope for customers facing problems with TMS. The overall sentiment ranged from extreme dissatisfaction with TMS's service to immense gratitude towards Kristi Schleicher's outstanding assistance.

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  • Financial Analysts
  • Banking Professionals
  • Consumer Advocates
  • Marketing Strategists

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Kristi Schleicher defines what it means…

    Kristi Schleicher defines what it means to be the VP in charge of customer experience...she is amazing!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 31, 2023
  • Kristi explained everything in detail…

    Kristi explained everything in detail with all my questions.

    Sentiment
    • Positive
    Content
    • Communication Challenges
    Mar 16, 2023
  • This company is terrible……

    This company is terrible……. I would not recommend anyone use them. My family and I have been screwed since our mortgage was bought by TMS. It’s unreal how companies like this are protected and we as consumers have little to no recourse.

    Sentiment
    • Negative
    Content
    • Account Management Concerns
    Jan 06, 2023
  • Quick call back

    I really appreciate the quick call back after i emailed my question. Also Kristi explained the reason with details.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Dec 20, 2022
  • Kristi Schleicher is the reason I give…

    Kristi Schleicher is the reason I give TMS 5 stars. She is an outstanding employee and will go well beyond what is expected to help customers. Kristi is 100% committed to helping TMS customers and an individual you can trust to get the job done right.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 04, 2022
  • Kristi is my go to person at The Money…

    Kristi is my go to person at The Money Source, she’s always prompt and assists in helping with any issues that arise or anything that I need. The company is lucky to have her as am I. Thank you Kristi for all that you do

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jul 08, 2022
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Sentiment Analysis (of 30 reviews)
16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Money Source  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Banking Professionals, Consumer Advocates, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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