Hotel Felix Review Summary
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Hotel Felix Review Summary

111 W Huron St, Chicago, IL 60654, United States

Hotel Felix receives mixed reviews, with standout mentions of staff members like Rigel, Courtney, and Kseniia for their exceptional service. Positive comments highlight efficient check-ins, cozy rooms, and convenient locations. However, there are notable complaints about noise levels, room sizes, and lack of amenities like mini fridges. Guests appreciate the friendliness of staff members like Amber and Kylie. Overall, the hotel offers a decent stay at a good value, though improvements in noise insulation and room amenities could enhance the guest experience.

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  • Customer Service Trainers
  • Hospitality Industry Analysts
  • Marketing Professionals
  • Investors in Hospitality Sector

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Popular Phrases (of 30 reviews)
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Featured Content
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  • La atención fue espectacular , un excelente servicio y muy amable el hotel súper limpio y súper acogedor y sobre todo la atención de …Rigel fue espectacular

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Great location, rooms were nice and the service was great - Kseniia was quick and helpful. I will be returning very soon!

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Great location and friendly staff. The hotel is not super fancy, but it’s great for the price.Rooms are a bit small.

    Sentiment
    • Positive
    Content
    • Value for Money

  • Awesome hotel, I want to thank Kseniia for being such a great receptionist, she helped a lot during our stay, everything was nice, thank you

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Lovely place!The staff is very friendly here. Kseniia offered late checkout and store our bags that was so helpful! I definitely visit Hotel Felix again!

    Sentiment
    • Positive
    Content
    • Customer Service

  • Kylie was amazing, helped us work out a booking issue (my fault) in about 2 seconds and helped make our stay very enjoyable. 12/10 would recommend

    Sentiment
    • Positive
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Felix based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Industry Analysts, Marketing Professionals, Investors in Hospitality Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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