Mixed Customer Feedback for Hers: Ease of Use vs. Complaints about Support and Side Effects
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Mixed Customer Feedback for Hers: Ease of Use vs. Complaints about Support and Side Effects

Mixed customer feedback on Hers, with some praising the ease of use and positive results in hair growth and mental health, while others complain about slow shipping, lack of support, and side effects from medications. Customers appreciate the convenience of the Hers app for accessing healthcare services but express concerns about misleading information regarding products and difficulties in communication with customer service.

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Custom Date - May 22, 2024
Featured Content
  • Satisfaction Not Guaranteed

    No refund policy-which I didn’t look into so that’s on me-but I had side effects from the medications and had to stop taking them after only one week

    Sentiment
    • Negative
    Content
    • Medication Side Effects
    Apr 22, 2024
  • I’m speaking as someone who lost their..

    I’m speaking as someone who lost their health insurance and decided to try HERS for the anxiety and depression treatment. The process was so straightforward and smooth. The treatment at HERS has changed my life back to feeling normal again and I can’t thank HERS enough for providing customers like myself access to mental health treatment without having to have insurance. Highly recommended HERS.

    Sentiment
    • Positive
    Content
    • Mental Health Support
    Apr 15, 2024
  • Very thankful

    I think my meds are REALLY helping me, I'm really really thankful to this platform for giving me affordable access to healthcare..

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 15, 2024
  • The company provided great insight!

    The company provided great insight for me and tons of useful information. The process to obtain affordable medication was quick and easy.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 15, 2024
  • Quick Response

    I appreciate the quick responses to all of my questions and concerns through the Hers phone app. I am grateful that when I explain how I feel mentally the clinicians help me feel assured that I will be ok, and work WITH me on how to tackle the situation head-on.

    Sentiment
    • Positive
    Content
    • Mental Health Support
    Apr 14, 2024
  • Easy process

    Easy process! Was able to get the help I needed in a quick assessment process all virtual with no hassle of needing to go in for an appointment

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 14, 2024
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for hers  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Product Managers, Customer Service Managers, Healthcare Consultants, E-commerce Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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