Mixed Customer Feedback for Hers: Ease of Use vs. Complaints about Support and Side Effects
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Mixed customer feedback on Hers, with some praising the ease of use and positive results in hair growth and mental health, while others complain about slow shipping, lack of support, and side effects from medications. Customers appreciate the convenience of the Hers app for accessing healthcare services but express concerns about misleading information regarding products and difficulties in communication with customer service.
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No refund policy-which I didn’t look into so that’s on me-but I had side effects from the medications and had to stop taking them after only one week
Sentiment
Negative
Content
Medication Side Effects
Apr 22, 2024
I’m speaking as someone who lost their..
I’m speaking as someone who lost their health insurance and decided to try HERS for the anxiety and depression treatment. The process was so straightforward and smooth. The treatment at HERS has changed my life back to feeling normal again and I can’t thank HERS enough for providing customers like myself access to mental health treatment without having to have insurance. Highly recommended HERS.
Sentiment
Positive
Content
Mental Health Support
Apr 15, 2024
Very thankful
I think my meds are REALLY helping me, I'm really really thankful to this platform for giving me affordable access to healthcare..
Sentiment
Positive
Content
Customer Service
Apr 15, 2024
The company provided great insight!
The company provided great insight for me and tons of useful information. The process to obtain affordable medication was quick and easy.
Sentiment
Positive
Content
Ease of Use
Apr 15, 2024
Quick Response
I appreciate the quick responses to all of my questions and concerns through the Hers phone app. I am grateful that when I explain how I feel mentally the clinicians help me feel assured that I will be ok, and work WITH me on how to tackle the situation head-on.
Sentiment
Positive
Content
Mental Health Support
Apr 14, 2024
Easy process
Easy process! Was able to get the help I needed in a quick assessment process all virtual with no hassle of needing to go in for an appointment
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This page displays purchase options and a preview of the customer feedback analysis report for hers based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Product Managers, Customer Service Managers, Healthcare Consultants, E-commerce Executives to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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