HerbsPro Customer Feedback Analysis
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HerbsPro Customer Feedback Analysis

HerbsPro faces mixed feedback from customers, with complaints about missing or damaged products, slow shipping, and incorrect items received. Some customers praise the company for good products, prices, and customer service. However, issues with order accuracy, communication, and refund processes persist, leading to dissatisfaction and mistrust.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • You Go…”Herbspro”👏

    Herbspro is a great company with different good products to offer! The psyllium husk that I ordered from them last year was a better brand (not ground so refined like the one I had to order this time as the only brand available and was very pricey for the small bag I got), but I do recommend HerbsPro💊 & they probably will have the right products that you need in stock! Thank you, HerbsPro💊

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Apr 21, 2024
  • I feel I have been scammed

    I placed an order of 2 items totalling a little less than 30 US$ and checked their shipping before placing the order. It was to be shipped to europe. After a long wait, and checking the tracking number I got in touch with the postal service, and they indicated that the products had been returned because the sender had not complied with a universal form that ALL pòstal sercives internationally use. I sent repeated messages to HerbsPro about this, and a final one asking for my money back. They did not reply to a single one of my messages. In one of my messages I had attached proof and the documents supplied by the postal office. So, I have surely felt scammed and have not received my purchas, nor my money back nor any answer to my communication efforts.

    Sentiment
    • Negative
    Content
    • Refund and Replacement Issues
    Apr 18, 2024
  • Only store I can find the product at a…

    Only store I can find the product at a reasonable price. Shipped and delivered on time. Thank you.

    Sentiment
    • Positive
    Content
    • Product Variety and Pricing
    Apr 17, 2024
  • BAIT AND SWITCH-1ST TIME CUSTOMER

    We ordered muscle tech cell tech hardgainer supplement for my husband and got just plain creatine with completely blue lettering which is not what we ordered. Its bait and switch! Although my husband will use it no matter what, its not the point! The point is the company lies to customer about what they are selling and sends something different instead with no warning that a switch has been made in products! No one cares about this issue at the company as there are so many people this happens to and its deplorable and unethical business practices for a company to do this! We even paid 17 for shipping from CA to AZ so that great deal on a supplement is wiped away by insane shipping! Will never order from here again! As a first time customer this is the last! Read reviews before ever shopping from this company online!

    Sentiment
    • Negative
    Content
    • Product Quality and Accuracy
    Apr 17, 2024
  • Great products and price

    Great products and price. Fast delivery.Keep up the good work!!! 👍

    Sentiment
    • Positive
    Content
    • Product Variety and Pricing
    Apr 17, 2024
  • Great value

    It was very convenient and shipping was fast. The Lotrimin spray worked really well. Thanks!

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Apr 09, 2024
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Herbspro  based on online reviews collected from Trustpilot. The analysis helps eCommerce Managers, Customer Service Analysts, Market Researchers, Product Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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