Mixed Customer Experiences Highlighting Product Availability and Service Efficiency
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Mixed Customer Experiences Highlighting Product Availability and Service Efficiency

Mixed customer experiences with GoVets, highlighting issues with product availability, delays in refunds, and customer service responsiveness. However, there are positive remarks on pricing, product quality, fast delivery, and unique product availability. Some customers faced challenges with discontinued items, refunds, and defective products, impacting their overall satisfaction.

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  • Customer Service Managers
  • Product Development Specialists
  • E-commerce Strategists
  • Business Analysts

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • THE CONSTANT COMMUNICATION AND…

    THE CONSTANT COMMUNICATION AND FOLLOW-UP!!! AS WELL AS HAVING MY ITEM IN STOCK. THE SUPPLY/MAINTENANCE COMPANY WE USUALLY USE HAD THE ITEM ON BACK ORDER FOR 2 MONTHS. I HAD TO CALL TO INITIATE CONTACT AND GET UPDATES. YOUR CUSTOMER SERVICE IS AWESOME!

    Sentiment
    • Positive
    Content
    • Communication and Updates
    Jan 22, 2024
  • It was super easy to find what I needed…

    It was super easy to find what I needed and also they shipped it next day air for free which helped me get my project done faster without the wait time

    Sentiment
    • Positive
    Content
    • Product Delivery Speed
    Jan 22, 2024
  • The part you need to keep going at a prayer price

    Good service, fair prices, selection of products to keep my machine up. The dryer for the compressor went down on Sunday afternoon, found the needed replacement parts on the GoVets web site. I found their prices to be very competitive; got parts ordered that afternoon. The parts were here by Friday morning. What I ordered is what I got and my compressor was back up that afternoon.

    Sentiment
    • Positive
    Content
    • Product Availability
    Jan 21, 2024
  • description of items order process and…

    description of items order process and shipping were excellent. from one vet business owner to another, i salute you guys

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 16, 2024
  • Five Star Experience

    Great pricing, way below the competition. Excellent communication. Excellent delivery FedEx for free)I was wary, but they delivered. Would definitely recommend.

    Sentiment
    • Positive
    Content
    • Pricing and Cost
    Jan 09, 2024
  • Easy to order

    Easy to order, free shipping and came pretty quick. Will definitely order from GoVets again!

    Sentiment
    • Positive
    Content
    • Product Delivery Speed
    Jan 07, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for GoVets  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Customer Service Managers, Product Development Specialists, E-commerce Strategists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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