Mixed Customer Feedback for Freshpet: Food Quality Praised, Delivery Issues and Service Problems Criticized
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Mixed Customer Feedback for Freshpet: Food Quality Praised, Delivery Issues and Service Problems Criticized

Freshpet receives mixed reviews from customers, with some praising the food for improving their pets' health and enjoyment, while others express frustration over delivery issues, order mix-ups, and changes in subscription services. Complaints include instances of pets getting sick after consuming the food, delays in deliveries, difficulties in contacting customer service, and dissatisfaction with recent menu changes. Despite the positive feedback on the quality of the food and its impact on pets' health, concerns about availability, customer service responsiveness, and pricing have been raised by customers.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I found FreshPet recently in Tesco and…

    I found FreshPet recently in Tesco and tried for my dogs Rolly and Humphrey and they loved this food and They keep crying by the fridge for more at feeding time 😊My dogs now wont eat anything else now they love it 😊

    Sentiment
    • Positive
    Content
    • Pet Satisfaction
    Jan 22, 2024
  • Was very pleased with the Quality, Delivery & packaging

    Was very pleased with the Quality, delivery and Packaging of the Products we received, we have one Happy little Rescue lady.

    Sentiment
    • Positive
    Content
    • Pet Satisfaction
    Nov 22, 2023
  • A very happy fur baby

    My 14 yr old Jack Russell absolutely loves this food .. he had developed a sensitive stomach recently but since he’s been eating freshpet everything is back to normal …tried quite a few of they’re products and he loves them all !!!

    Sentiment
    • Positive
    Content
    • Health Benefits
    Nov 04, 2023
  • Bite-Size Brilliance

    Recently discovered the bite-size selection for small dogs and it has become a bit of a game changer - Beef & Egg just edges the win over Chicken but both get chomped with glee.Can't recommend them enough :-)

    Sentiment
    • Positive
    Content
    • Pet Satisfaction
    Nov 04, 2023
  • Fresh food rolls

    My dog really enjoys the variety of food rolls, he is always ready to eat his meals

    Sentiment
    • Positive
    Content
    • Pet Satisfaction
    Nov 01, 2023
  • Great food, inflexible ordering process

    My 15 year old cockerpoo loves this food. I would prefer move flexibility with the regular order system as the standard packages result in me having too much for the order period.

    Sentiment
    • Positive
    Content
    • Subscription Experience
    Oct 30, 2023
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Sentiment Analysis (of 30 reviews)
8 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Freshpet  based on online reviews collected from Trustpilot. The analysis helps Pet Food Retailers, Veterinarians, Pet Care Industry Analysts, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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