First Tech Federal Credit Union Review Summary
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First Tech Federal Credit Union Review Summary

First Tech Federal Credit Union receives positive feedback for its excellent customer service, fast loan process, and helpful staff. However, some customers express dissatisfaction with account restrictions and communication issues. Overall, the credit union is praised for its efficiency, professionalism, and ease of use.

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  • Customer Experience Managers
  • Financial Analysts
  • Market Researchers
  • Product Managers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quick and easy loan application and…

    Quick and easy loan application and funding

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Apr 20, 2024
  • Excellent customer service and prompt…

    Excellent customer service and prompt response with funding

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 17, 2024
  • Nurse

    Something is wrong with the people that work for this company, they seem uptight like it hurts them to answer your question's it bothers them. They are prejudice i can hear it in the way they speak.

    Sentiment
    • Negative
    Content
    • Professionalism and Communication
    Feb 08, 2024
  • Terrible treatment

    Terrible treatment. I'm current on my card. Never late. I got my card canceled last month. Reason? They periodically review credit and said I had delinquent balances. That is a lie. I'm not late on anything. Bunch of crooks imo. Never had this happen before. Beware! Crooked company

    Sentiment
    • Negative
    Content
    • Billing and Account Access Issues
    Feb 05, 2024
  • Alexis has been great to work with

    Alexis has been great to work with. The team offered solutions that are helping me improve my financial performance.

    Sentiment
    • Positive
    Content
    • Professionalism and Communication
    Feb 05, 2024
  • So far FTFCU has been great

    So far FTFCU has been great. I've only been dealing with the credit union for a week or so. Contact me in a few months and I can give an even better response to the rating.

    Sentiment
    • Positive
    Content
    • Positive Banking Experience
    Feb 03, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for First Tech Federal Credit Union  based on online reviews collected from Trustpilot. The analysis helps Banking Executives, Customer Experience Managers, Financial Analysts, Market Researchers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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