Mixed Customer Feedback on Eyeconic: Customer Service Concerns and Quality Issues
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Mixed Customer Feedback on Eyeconic: Customer Service Concerns and Quality Issues

Eyeconic faces mixed reviews from customers, with complaints ranging from poor customer service, shipping delays, and quality issues to positive feedback about easy ordering, fast delivery, and good frame selection. Customers express frustration over incorrect prescriptions, missing orders, and slow responses from customer service. Some appreciate the quality of the glasses received and the user-friendly website. Overall, there are concerns about communication, order accuracy, and delivery times.

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Custom Date - May 23, 2024
Featured Content
  • Great selection

    Great selection, easy to link insurance, competitive prices!

    Sentiment
    • Positive
    Content
    • Website User Experience
    Mar 17, 2024
  • Always a perfect fit

    Always a perfect fit! Love the virtual try-on option.

    Sentiment
    • Positive
    Content
    • Virtual Try-On Experience
    Mar 14, 2024
  • Bad service

    Ordered sunglasses but after 3 weeks still didnt recieve the sunglasses.

    Sentiment
    • Negative
    Content
    • Order Processing and Shipping
    Mar 11, 2024
  • Nice new pair

    Glasses fit nicely & I knew they would look good because of the virtual try-on.

    Sentiment
    • Positive
    Content
    • Product Quality and Fit
    Jan 16, 2024
  • Awesome!!

    Excellent customer service and good quality products.…I would give them my highest recommendation!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 11, 2024
  • Wonderful experience as always

    Wonderful experience as always! Fit perfect look perfect I can see perfectly

    Sentiment
    • Positive
    Content
    • Product Quality and Fit
    Jan 11, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-2 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Eyeconic  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Business Analysts, Marketing Professionals, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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