Elephant Insurance Review Summary: Excellent Customer Service but Room for Improvement
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Elephant Insurance Review Summary: Excellent Customer Service but Room for Improvement

Elephant Insurance receives praise for excellent customer service, knowledgeable agents, and smooth claims process. However, some customers note increasing rates and challenges with the claims department's communication and responsiveness.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Customer care

    The customer care specialist was so nice and knowledgeable.

    Sentiment
    • Positive
    Content
    • Knowledgeable Agents
    Apr 24, 2024
  • Kimberly was very courteous and genuine…

    Kimberly was very courteous and genuine towards me and she was able to resolve all my requests and concerns.

    Sentiment
    • Positive
    Content
    • Knowledgeable Agents
    Apr 23, 2024
  • easy access online

    Very easy to access online for insurance quote,

    Sentiment
    • Positive
    Content
    • Ease of Enrollment
    Apr 21, 2024
  • very excellent customer service and…

    very excellent customer service and very knowledgeable agent

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 20, 2024
  • Great customer service

    They were very helpful in moving the policy quickly, in a no-nonsense way.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 18, 2024
  • When my car was hit while parked and it…

    When my car was hit while parked and it was totaled out I called Elephant Insurance. They help me get a rental car for 2 weeks and gave me a check so that I was able to buy another car as soon as possible.

    Sentiment
    • Positive
    Content
    • Claim Process Experience
    Apr 17, 2024
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Sentiment Analysis (of 30 reviews)
85 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Elephant Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Product Managers, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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