Elephant Insurance Review Summary: Excellent Customer Service but Room for Improvement
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Elephant Insurance receives praise for excellent customer service, knowledgeable agents, and smooth claims process. However, some customers note increasing rates and challenges with the claims department's communication and responsiveness.
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The customer care specialist was so nice and knowledgeable.
Sentiment
Positive
Content
Knowledgeable Agents
Apr 24, 2024
Kimberly was very courteous and genuine…
Kimberly was very courteous and genuine towards me and she was able to resolve all my requests and concerns.
Sentiment
Positive
Content
Knowledgeable Agents
Apr 23, 2024
easy access online
Very easy to access online for insurance quote,
Sentiment
Positive
Content
Ease of Enrollment
Apr 21, 2024
very excellent customer service and…
very excellent customer service and very knowledgeable agent
Sentiment
Positive
Content
Customer Service Quality
Apr 20, 2024
Great customer service
They were very helpful in moving the policy quickly, in a no-nonsense way.
Sentiment
Positive
Content
Customer Service Quality
Apr 18, 2024
When my car was hit while parked and it…
When my car was hit while parked and it was totaled out I called Elephant Insurance. They help me get a rental car for 2 weeks and gave me a check so that I was able to buy another car as soon as possible.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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