Dinky Dog Club: Customer-Focused Small Dog Products
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Dinky Dog Club: Customer-Focused Small Dog Products

Dinky Dog Club receives positive feedback for its customer service, fast shipping, quality products, and hassle-free returns. Customers highlight the excellent communication, ease of exchanges, and responsiveness to inquiries. However, some reviewers express dissatisfaction with delayed orders and challenges in contacting the company. Overall, Dinky Dog Club is praised for catering to small breed dogs, offering well-made products, personalized touches, and going the extra mile for customer satisfaction.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • No product, no help, just a bill…

    I have received products from them in the past and it has been 5 star. But I placed an order on August 29th and have not received it. I was charged too. I have tried to contact them by email, twice, I have texted and today I called. The number has been disconnected. I am so very sad. Such great products for small dogs, but as of now, they stole my money. Ugh......

    Sentiment
    • Negative
    Content
    • Unsatisfactory Experience
    Oct 06, 2022
  • Fast shipping easy return and exchange

    Fast shipping, great communications, easy return and exchange. I will buy clothes for my fur babies again . Thank you !

    Sentiment
    • Positive
    Content
    • Shipping Speed and Communication
    Sep 29, 2017
  • Amazing Customer Service

    they were extremely attentive and the items we ordered fit perfectly. They responded quickly by email and were able to meet all our needs. Thank you Dink Dog Club

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Sep 27, 2017
  • Excellent company

    Excellent company! Went above and beyond to find me the right harness! Very happy!

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Sep 27, 2017
  • Truly enjoyable experience

    Truly enjoyable experience, great service. Five stars!!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Sep 26, 2017
  • Very happy with my purchase

    Very happy with my purchase. Quality was good, shipping as promised-a great experience! Will definitely buy from Dinky Dog again.

    Sentiment
    • Positive
    Content
    • Shipping Speed and Communication
    Sep 21, 2017
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Dinky Dog Club  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Supervisors, Product Development Specialists, Marketing Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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