Executive Summary of Costa Coffee Club App User Reviews
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Executive Summary of Costa Coffee Club App User Reviews

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The Costa Coffee Club app has faced significant user dissatisfaction, particularly following the iOS 18 update, which has rendered it non-functional for many users. Common complaints include login failures, error messages, and poor connectivity, even with mobile data. Users report frustrating experiences with the ordering process, unavailability of promotions, and inflated pricing. While some reviews praise the quality of coffee and staff service at various locations, the overall sentiment indicates that the app's performance issues severely detract from customer experience. Many users express a preference for alternative coffee shops, given the app's unreliability. Immediate improvements are necessary to restore user confidence and satisfaction.

Source: App Store Reviews of Costa Coffee Club

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Customer Feedback Analysis of Costa Coffee Club

Insightful analysis of Costa Coffee Club App reviews revealing user experience flaws and satisfaction levels.

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Custom Date - Jan 15, 2025
Popular Phrases (limited preview)
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  • ACK005

    App not working again
    Error code ACK005 appears so cannot get app to work in my local Costa in Chalfont St Peter. This is the second time this week that the app has stopped working

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Oct 16, 2024
  • Breeze

    Easy system to use once you think about what you want to order.

    Sentiment
    • Positive
    Content
    • Ordering Experience
    Oct 14, 2024
  • Not work

    App is working only when you not use it, when you go to coffee machines, app starts to ugly to not let you collect bean, ☹️

    Sentiment
    • None
    Content
    • App Functionality Issues
    Oct 11, 2024
  • Scuttle_bug

    In reply to Scuttle_bug.. For the details pull up the bar at the bottom of the map screen

    Sentiment
    • Positive
    Content
    • User Experience Complaints
    Oct 11, 2024
  • Miclay

    Exceptional service and quality.

    Sentiment
    • Positive
    Content
    • Positive Service Feedback
    Oct 06, 2024
  • Service

    Great service at Kirkcaldy Retail Park. Guys there are so nice and welcoming

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 05, 2024
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Sentiment Analysis (limited preview)
-40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Costa Coffee Club based on online reviews collected from App Store. The analysis helps Digital Product Managers, Customer Experience Analysts, Mobile App Developers, Marketing Strategists, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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