Executive Summary of Costa Coffee Club App User Reviews
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The Costa Coffee Club app has faced significant user dissatisfaction, particularly following the iOS 18 update, which has rendered it non-functional for many users. Common complaints include login failures, error messages, and poor connectivity, even with mobile data. Users report frustrating experiences with the ordering process, unavailability of promotions, and inflated pricing. While some reviews praise the quality of coffee and staff service at various locations, the overall sentiment indicates that the app's performance issues severely detract from customer experience. Many users express a preference for alternative coffee shops, given the app's unreliability. Immediate improvements are necessary to restore user confidence and satisfaction.
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App not working again Error code ACK005 appears so cannot get app to work in my local Costa in Chalfont St Peter. This is the second time this week that the app has stopped working
Sentiment
Negative
Content
App Functionality Issues
Oct 16, 2024
Breeze
Easy system to use once you think about what you want to order.
Sentiment
Positive
Content
Ordering Experience
Oct 14, 2024
Not work
App is working only when you not use it, when you go to coffee machines, app starts to ugly to not let you collect bean, ☹️
Sentiment
None
Content
App Functionality Issues
Oct 11, 2024
Scuttle_bug
In reply to Scuttle_bug.. For the details pull up the bar at the bottom of the map screen
Sentiment
Positive
Content
User Experience Complaints
Oct 11, 2024
Miclay
Exceptional service and quality.
Sentiment
Positive
Content
Positive Service Feedback
Oct 06, 2024
Service
Great service at Kirkcaldy Retail Park. Guys there are so nice and welcoming
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This page displays purchase options and a preview of the customer feedback analysis report for Costa Coffee Club based on online reviews collected from App Store. The analysis helps Digital Product Managers, Customer Experience Analysts, Mobile App Developers, Marketing Strategists, Retail Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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