Mixed Reviews for Cloudnine Highlighting App Issues, Long Wait Times, and Service Quality
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Mixed Reviews for Cloudnine Highlighting App Issues, Long Wait Times, and Service Quality

Cloudnine receives mixed reviews with praise for capable doctors and excellent service but criticism for app functionality, long wait times, and post-pregnancy services. Patients highlight excellent doctors like Dr. Mansi Verma and Dr. Poornima, but express frustration over app issues, billing problems, and poor management communication. Some customers commend the friendly staff and pleasant environment. However, complaints about the app's lack of essential features, high consultation fees, and delays in services stand out. Pricing fairness, post-pregnancy service quality, and appointment scheduling are recurring topics in the reviews.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Please can you help me understand why is my invoice/billing receipts widget disable. This is creating a hassle to have a copy and claim the bills.

    Sentiment
    • Negative
    Content
    • Billing and Invoicing
    Jan 03, 2024

  • Hi I am unable to book appointment via the app, at the last step it gives an error of booking failed.

    Sentiment
    • Positive
    Content
    • Appointment Booking
    Dec 16, 2023

  • Post pregnancy service is very pathetic, I have book the package in 140K in this package photo shoot and baby footprint also included but they haven't delivered the footprint still now it's already more 40 days also photo also pending. Also there's no response from hospital side as they have tied up with some third vendor. I have very pathetic experience on their third party service.

    Sentiment
    • Negative
    Content
    • Post Pregnancy Service
    Dec 05, 2023

  • Excellent hospital. Dr. Mansi Verma is very capable and always caring.

    Sentiment
    • Positive
    Content
    • Doctor Experience
    Nov 28, 2023

  • Made this mandatory to collect details. Pathetic service not advisable to visit kanakapura branch, team at billing desk not professional enough to provide prover service.

    Sentiment
    • Negative
    Content
    • Hospital Management
    Nov 20, 2023

  • Grt experience, supporting staff n get ambience

    Sentiment
    • Positive
    Content
    • Service Quality
    Nov 19, 2023
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cloudnine - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Healthcare Consultants, App Developers, Hospital Administrators, Customer Experience Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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