Mixed Reviews for Citibank IN App Highlighting User Experience and Technical Issues
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Mixed Reviews for Citibank IN App Highlighting User Experience and Technical Issues

The reviews for Citibank IN are mixed, with some praising the app's simplicity and services while others criticize the cumbersome processes, lack of complaint options, and technical issues like card pin generation. Users appreciate the availability of credit card information but highlight difficulties with document uploading for KYC. The need for improvements in customer service, complaint mechanisms, and technical functionalities like EMI conversion and reward points visibility is evident. Overall, there are both satisfied and dissatisfied customers, emphasizing the importance of enhancing user experience and resolving technical glitches.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Document uploading for kyc is big problem. I have been trying for three days.

    Sentiment
    • Positive
    Content
    • Document Uploading for KYC
    Aug 23, 2022

  • Wrost App Card Ka Pin Banane ka koi Opection hi Nahi Hai

    Sentiment
    • Negative
    Content
    • Card Activation Process
    Nov 02, 2021

  • Exallent services Citi bank credit card all Time.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 15, 2021

  • नयञ कार्ड लियञ च༈ उसका यूजर आईडी और पासवर्ड एन गया च༈ लेकिन पिन नंबर एन ही नहीं रचञ च༈

    Sentiment
    • Negative
    Content
    • Card Activation Process
    Sep 04, 2021

  • Nice n' all informations relating to credit card ending with****295 is handly available thru this app.. THANKS.

    Sentiment
    • Positive
    Content
    • App Functionality and Features
    Mar 17, 2021

  • It's just simple not smarter .. EMI not converting Customer care no not working Reward points not showing complete

    Sentiment
    • Negative
    Content
    • EMI Conversion and Reward Points
    Oct 18, 2020
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Sentiment Analysis (of 30 reviews)
23 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Citibank IN based on online reviews collected from Google Play. The analysis helps Mobile App Developers, User Experience Designers, Customer Service Managers, Product Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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