Cettire Customer Reviews: Mixed Opinions on Shipping and Service
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Cettire Customer Reviews: Mixed Opinions on Shipping and Service

Cettire receives mixed reviews about shipping speed, customer service, and returns. While some customers praise fast delivery and excellent products, others complain about slow shipping, difficult returns, and poor customer service. Issues with communication, returns, and delayed deliveries are common themes in the feedback.

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • good price and ships fast

    almost the best price on the internet and ships really fast.within a week you can get your items.becoming a repeat customer.

    Sentiment
    • Positive
    Content
    • Shipping Process
    Feb 12, 2024
  • I experienced a lot of roller coaster…

    I experienced a lot of roller coaster since Nov 2023. Was a loyal customer but below are the incidents I experienced:1. Placed my order in Nov 2023 and never got updates until I reached out to the customer service in 2024, realizing that my order was cancelled but no message was sent to me.2. Got a gift card refund, and replaced my order in Jan 2024, and later on my order was cancelled on me again. But since I’ve placed my order with Cettire and another item was shipped, I can’t get my full refund anymore. (The other item was simply ordered to bundle the purchase for shipment and I don’t want it unless it’s paired with the shoes I ordered).I went on the website and found the same design was restocked. But no they can’t price match or replace the order for me because the restocked inventory is from the new season.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 12, 2024
  • Quick Service

    I ordered a Barbour jacket sold out everywhere else on the web. The jacket, a genuine branded product, nicely packaged arrived just three days after ordering. Great service. Will use again.

    Sentiment
    • Positive
    Content
    • Shipping Process
    Feb 12, 2024
  • Non- existent communication or customer service.

    I ordered 2 items; the first was sent quickly but was too large. I returned it the next day and have not had the confirmed (by DHL) return acknowledged or refunded. I am waiting almost 2 weeks for news of the second item and have had no reply to 3 enquiries to customer service. So I hope it's resolved over the next week but so far a very poor shopping experience.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 12, 2024
  • A great online shopping site!

    This is a great site! I like bags and this site has hundreds to choose from. Once I placed my order, I got the bag withing a few days - it was shipped from overseas.The bag is better than I expected.

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 12, 2024
  • Great I love the shoes I can’t wait to…

    Great I love the shoes I can’t wait to get another pair

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 12, 2024
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Cettire  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Executives, Supply Chain Analysts, Marketing Strategists, Retail Industry Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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