Cerulean Mastercard® Customer Service Feedback Summary
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Mixed feedback for Cerulean Mastercard® customer service, with some praising the helpfulness and professionalism of reps, while others complain about billing issues, lack of credit limit increases, and frustratingautomated systems.
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Heather was very professional, understanding and elpful with my Account questions
Sentiment
Positive
Content
Customer Service Quality
Mar 07, 2024
Corinne was awesome
Corinne was awesome! She was very polite and professional! She took care of my problem with eagerness and not dead. Just a great experience for having to deal with an irritating issue.
Sentiment
Positive
Content
Customer Service Quality
Mar 06, 2024
Customer service was helpful. Card is awful
Customer service was helpful.What I do not understand is how i have had this Account for 6 years and I am paying 100 a yr to keep card open with a $750 limit? I have cards with limits over 10k and no annual fee. I should have already been given several increases by now. Regardless, I have closed my account.
Sentiment
None
Content
Credit Limit Concerns
Feb 10, 2024
My experience with the Rep was great!
My experience with the Rep was great!The individual I spoke with was super pleasant and was very efficient and knowledgeable.
Sentiment
Positive
Content
Customer Service Quality
Feb 10, 2024
On the date of February 6
On the date of February 6, 2024. I had a current balance. I Pay'd over 2/3 % of the amount of what the current balance was, 143.00. This call was a payment reminder I received the day I am posting this. Then these people call my phone from some place that has the same area code as I and requested you respond to their menu choices. I stopped immediately. Then then send a text message from a toll free number. I called, to my surprise and actual disgust this woman on the phone tells me that the 14...
Sentiment
Negative
Content
Billing and Payment Issues
Feb 09, 2024
Mary Lue from the fraudulent department…
Mary Lue from the fraudulent department helped me with the issues today that made me feel much better and like I had support.
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This page displays purchase options and a preview of the customer feedback analysis report for Cerulean Mastercard® based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Marketing Professionals, Product Managers, Risk Management Specialists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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