Cerulean Mastercard® Customer Service Feedback Summary
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Cerulean Mastercard® Customer Service Feedback Summary

Mixed feedback for Cerulean MastercardÂŽ customer service, with some praising the helpfulness and professionalism of reps, while others complain about billing issues, lack of credit limit increases, and frustrating automated systems.

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  • Customer Service Managers
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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Heather was very professional

    Heather was very professional, understanding and elpful with my Account questions

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 07, 2024
  • Corinne was awesome

    Corinne was awesome! She was very polite and professional! She took care of my problem with eagerness and not dead. Just a great experience for having to deal with an irritating issue.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 06, 2024
  • Customer service was helpful. Card is awful

    Customer service was helpful.What I do not understand is how i have had this Account for 6 years and I am paying 100 a yr to keep card open with a $750 limit? I have cards with limits over 10k and no annual fee. I should have already been given several increases by now. Regardless, I have closed my account.

    Sentiment
    • None
    Content
    • Credit Limit Concerns
    Feb 10, 2024
  • My experience with the Rep was great!

    My experience with the Rep was great!The individual I spoke with was super pleasant and was very efficient and knowledgeable.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 10, 2024
  • On the date of February 6

    On the date of February 6, 2024. I had a current balance. I Pay'd over 2/3 % of the amount of what the current balance was, 143.00. This call was a payment reminder I received the day I am posting this. Then these people call my phone from some place that has the same area code as I and requested you respond to their menu choices. I stopped immediately. Then then send a text message from a toll free number. I called, to my surprise and actual disgust this woman on the phone tells me that the 143.00 dollars do not count . I still have to pay 35.00 by the date due. I Pay'd the 140.00 in good faith of paying ahead. I have never seen or heard of such a thing. Will be making a decision in the near future!!!

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Feb 09, 2024
  • Mary Lue from the fraudulent department…

    Mary Lue from the fraudulent department helped me with the issues today that made me feel much better and like I had support.

    Sentiment
    • Positive
    Content
    • Card Security and Fraud Concerns
    Feb 09, 2024
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Sentiment Analysis (of 30 reviews)
58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cerulean Mastercard®  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Marketing Professionals, Product Managers, Risk Management Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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