Barnes & Noble Customer Complaints: Online Orders, Delivery Delays, and Unhelpful Service
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Barnes & Noble Customer Complaints: Online Orders, Delivery Delays, and Unhelpful Service

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Barnes & Noble faces various customer complaints, including issues with online orders, delivery delays, unhelpful customer service, unauthorized charges, and poor handling of gift cards. Customers express frustration with account deletion, lack of book selection diversity, and dissatisfaction with BN.com compared to physical stores. Some specific incidents involve failed orders, mislabeled products, and unmet delivery expectations. The company receives criticism for perceived biases in product offerings and customer service interactions, leading to negative experiences and lost trust. Overall, Barnes & Noble's online presence and customer service quality seem to be major pain points for many consumers.

Source: Trustpilot Reviews of Barnes & Noble 

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Customer Feedback Analysis of Barnes & Noble 

Explore the Barnes & Noble Customer Feedback Analysis Report highlighting service, delivery issues, and more.

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Custom Date - Dec 27, 2024
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  • I received a record for Christmas that…

    I received a record for Christmas that I already had . Tried to exchange for a different one ( had receipt and was NOT open) they would NOT exchange. Last time I shop or purchased anything from them POOr customer service.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Feb 14, 2024
  • UNFAIR RACIST PRACTICES OF BARNES AND NOBLE

    Hebrews to N-groes was taken off shelf at Barnes and Noble. While the RACIST MOVIE BIRTH OF THE NATION is said to be a must see. STOP YOUR RACIST PRACTICES NOW!!!!!

    Sentiment
    • Negative
    Content
    • Book Selection Feedback
    Jan 06, 2024
  • Barnes & Noble knows how to sell books, they just don't know how to deliver them!

    I ordered 4 books from Barnes & Noble. The books were supposed to arrive 2 days ago---still no sight of them. Sorry I dealt with them---going back to Amazon where delivery is assured.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Jan 04, 2024
  • I placed my order on 12/7 and neither…

    I placed my order on 12/7 and neither item will ship on time for Christmas. Why it takes a month for them to process and ship I don’t know. I would never recommend to anyone to patronize Barnes & Noble.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Dec 15, 2023
  • Cancelled my order

    Ordered my ebook - used PayPal to pay (and yes I have the money in my account as I was paid this week). I came back to check my library - nothing. Order status - cancelled (even though I did not)Email - order confirmed??Waiting to see if the money comes back into my account...

    Sentiment
    • Negative
    Content
    • Online Ordering Experience
    Nov 14, 2023
  • For 4 weeks I tried working with Barnes…

    For 4 weeks I tried working with Barnes and Noble Press. After several phone calls and many emails, rarely got a response. When I did get a response, it wasn't helpful. Steer clear.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Sep 27, 2023
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Sentiment Analysis (limited preview)
-73 Net Promoter
Score
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Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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