Barnes & Noble Customer Complaints: Online Orders, Delivery Delays, and Unhelpful Service
  • 74 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights with Barnes & Noble Customer Feedback Report

Barnes & Noble Customer Complaints: Online Orders, Delivery Delays, and Unhelpful Service

Barnes & Noble faces various customer complaints, including issues with online orders, delivery delays, unhelpful customer service, unauthorized charges, and poor handling of gift cards. Customers express frustration with account deletion, lack of book selection diversity, and dissatisfaction with BN.com compared to physical stores. Some specific incidents involve failed orders, mislabeled products, and unmet delivery expectations. The company receives criticism for perceived biases in product offerings and customer service interactions, leading to negative experiences and lost trust. Overall, Barnes & Noble's online presence and customer service quality seem to be major pain points for many consumers.

Best for
  • Retail Managers
  • Customer Service Trainers
  • Market Researchers
  • E-commerce Strategists
  • Business Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
23 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • I received a record for Christmas that…

    I received a record for Christmas that I already had . Tried to exchange for a different one ( had receipt and was NOT open) they would NOT exchange. Last time I shop or purchased anything from them POOr customer service.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Feb 14, 2024
  • UNFAIR RACIST PRACTICES OF BARNES AND NOBLE

    Hebrews to N-groes was taken off shelf at Barnes and Noble. While the RACIST MOVIE BIRTH OF THE NATION is said to be a must see. STOP YOUR RACIST PRACTICES NOW!!!!!

    Sentiment
    • Negative
    Content
    • Book Selection Feedback
    Jan 06, 2024
  • Barnes & Noble knows how to sell books, they just don't know how to deliver them!

    I ordered 4 books from Barnes & Noble. The books were supposed to arrive 2 days ago---still no sight of them. Sorry I dealt with them---going back to Amazon where delivery is assured.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Jan 04, 2024
  • I placed my order on 12/7 and neither…

    I placed my order on 12/7 and neither item will ship on time for Christmas. Why it takes a month for them to process and ship I don’t know. I would never recommend to anyone to patronize Barnes & Noble.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Dec 15, 2023
  • Cancelled my order

    Ordered my ebook - used PayPal to pay (and yes I have the money in my account as I was paid this week). I came back to check my library - nothing. Order status - cancelled (even though I did not)Email - order confirmed??Waiting to see if the money comes back into my account...

    Sentiment
    • Negative
    Content
    • Online Ordering Experience
    Nov 14, 2023
  • For 4 weeks I tried working with Barnes…

    For 4 weeks I tried working with Barnes and Noble Press. After several phone calls and many emails, rarely got a response. When I did get a response, it wasn't helpful. Steer clear.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Sep 27, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
23 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unveil AbeBooks Insights: A Report on Customer Feedback
    Trustpilot Reviews 72
  2. Macy's Customer Feedback Analysis: Unveiled Insights
    Trustpilot Reviews 78
  3. Sephora Customer Feedback Report: Unveiled Insights
    Trustpilot Reviews 68
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Barnes & Noble  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, E-commerce Strategists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.