B9 online bank receives positive feedback for its easy-to-use app, timely direct deposits, cash advance feature, and helpful customer service. Users appreciate the ability to get advances before payday, build credit, and receive rewards. However, some mention concerns about high transfer fees, limited card options, and issues with certain functionalities like depositing cash. Overall, B9 is praised for its convenience, financial assistance during tough times, and reliable services.
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Bad bank. No option for a savings account. Charge you for damn near everything. Even paying a bill. Also disputed a 5.11 charge and they needed an Act of Congress to even begin getting my money back
I filed a dispute #380451 in February for unauthorized charges. I received a response from Claim Dept stating claim was determined valid but I was only returned/ paid for only 4 transactions. Numerous others was not paid. I have sent several messages and the response I keep getting is itâs being handled by claim department. As of today I have yet to get a concrete answer as to when claims will be paid. Quite frustrating! Don't quite understand if claims were deemed valid but all claims were not paid. Sometimes banking at a brick and mortar is better because of situations listed above. Customer Service is not the greatest.
I love the fact that I get paid early!! The cash advances really help out in a pinch!!! I absolutely LOVE B9!!!
My experience with B9 is great they take the time out to help you with any financial situation you may have with them and the advances are a plus and helps u keep up with your credit score
Wonderful Banking Experience with advance options for you and rewards!
I like this app. I get my paycheck deposited here and utilize the advance features. $20/month is kind of steep but I've spent money on far less useful things. Your advance increases over time and customer service has always been super fast and friendly. I will say that this app doesn't work with plaid or anything to sign into it with any third party apps to verify income. That is my largest complaint.
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