Positive Feedback for B9 Online Bank: Easy-to-Use App, Cash Advances, and Reliable Service
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Positive Feedback for B9 Online Bank: Easy-to-Use App, Cash Advances, and Reliable Service

B9 online bank receives positive feedback for its easy-to-use app, timely direct deposits, cash advance feature, and helpful customer service. Users appreciate the ability to get advances before payday, build credit, and receive rewards. However, some mention concerns about high transfer fees, limited card options, and issues with certain functionalities like depositing cash. Overall, B9 is praised for its convenience, financial assistance during tough times, and reliable services.

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  • Product Managers
  • Customer Experience Specialists
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  • Banking Executives

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Custom Date - Oct 15, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Bad bank

    Bad bank. No option for a savings account. Charge you for damn near everything. Even paying a bill. Also disputed a 5.11 charge and they needed an Act of Congress to even begin getting my money back

    Sentiment
    • Negative
    Content
    • Deposit Process
    Apr 17, 2024
  • I filed a dispute #380451 in February…

    I filed a dispute #380451 in February for unauthorized charges. I received a response from Claim Dept stating claim was determined valid but I was only returned/ paid for only 4 transactions. Numerous others was not paid. I have sent several messages and the response I keep getting is it’s being handled by claim department. As of today I have yet to get a concrete answer as to when claims will be paid. Quite frustrating! Don't quite understand if claims were deemed valid but all claims were not paid. Sometimes banking at a brick and mortar is better because of situations listed above. Customer Service is not the greatest.

    Sentiment
    • Negative
    Content
    • Disputes and Claims
    Apr 15, 2024
  • Great App!!!

    I love the fact that I get paid early!! The cash advances really help out in a pinch!!! I absolutely LOVE B9!!!

    Sentiment
    • Positive
    Content
    • Cash Advances
    Apr 11, 2024
  • My experience with B9 is great they…

    My experience with B9 is great they take the time out to help you with any financial situation you may have with them and the advances are a plus and helps u keep up with your credit score

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 27, 2024
  • Wonderful Banking Experience with with…

    Wonderful Banking Experience with advance options for you and rewards!

    Sentiment
    • Positive
    Content
    • Direct Deposit and Rewards
    Mar 27, 2024
  • I like this app

    I like this app. I get my paycheck deposited here and utilize the advance features. $20/month is kind of steep but I've spent money on far less useful things. Your advance increases over time and customer service has always been super fast and friendly. I will say that this app doesn't work with plaid or anything to sign into it with any third party apps to verify income. That is my largest complaint.

    Sentiment
    • Positive
    Content
    • App Features
    Mar 21, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for B9   based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Product Managers, Customer Experience Specialists, Marketing Professionals, Banking Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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