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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
  • 78 users bookmarked
  • Who is this report for?
    • Healthcare Management Professionals
    • Digital Health Strategists
    • User Experience Designers
    • Mobile App Developers
    • Customer Service Managers
Executive Summary: AXA Doctor At Hand App User Reviews Analysis

Unlock Insights with AXA Doctor At Hand App Feedback Report

The reviews for the AXA Doctor At Hand app highlight significant issues, primarily related to login difficulties, functionality glitches, and ineffective customer service. Many users report frequent logouts, a clunky user interface, and problems with video consultations, leading to dissatisfaction with the service. While some users appreciate the convenience and quality of care provided by doctors, the app's technical shortcomings overshadow these positives. A recurring theme is the inability to book appointments smoothly and a lack of reliable communication through the app. Overall, the app fails to deliver the promised 24/7 medical access, causing frustration among users who rely on timely healthcare services.

Source: App Store Reviews of AXA Doctor At Hand

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Customer Feedback Analysis of AXA Doctor At Hand

In-depth analysis of AXA Doctor At Hand app reviews revealing key user satisfaction factors and improvement areas.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Cannot login but have account yet cannot register

    Appalling sign up process that doesn’t work.

    Sentiment
    • Negative
    Content
    • Login Issues
    Oct 18, 2024
  • No landscape

    Works fine mostly but does not seem to work in landscape mode on iPad which is a basic flaw.

    Sentiment
    • None
    Content
    • App Functionality
    Sep 09, 2024
  • Avoid this helth Insurance

    Avoid this company. They will do anything for you use NHS and don’t use them service.

    Sentiment
    • Negative
    Content
    • Overall Satisfaction
    Jul 02, 2024
  • Can not even log back in after got logged out

    Can not even log back in after got logged out

    Sentiment
    • Negative
    Content
    • Login Issues
    May 10, 2024
  • Waste of money

    Do not subscribe

    Sentiment
    • Negative
    Content
    • Overall Satisfaction
    Feb 10, 2024
  • No good

    Buggy. Video feature never works

    Sentiment
    • Negative
    Content
    • Video Consultation Problems
    Sep 04, 2023
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AXA Doctor At Hand based on online reviews collected from App Store. The analysis helps Healthcare Management Professionals, Digital Health Strategists, User Experience Designers, Mobile App Developers, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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