Aspen Financial Direct: Mixed Reviews on High Interest Rates and Payment Process
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Aspen Financial Direct: Mixed Reviews on High Interest Rates and Payment Process

Aspen Financial Direct receives mixed reviews with customers expressing frustration over high interest rates, difficult payment processes, and poor customer service. Some users appreciate the quick response and convenience of the service. Issues highlighted include long verification times, unexpected fees, unhelpful support, and unclear payment terms.

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  • Market Researchers
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  • Risk Management Specialists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Awful company ever since Centz took…

    Awful company ever since Centz took over. Was a great company when Aspen had it. Now you can't apply for a loan or refinance with new company running it.

    Sentiment
    • Negative
    Content
    • Application Approval Process
    Feb 23, 2022
  • I got a offer in mail but the number is bad

    I got a offer in mail but the number will not work and the website server is not responding after scanning code in.

    Sentiment
    • Negative
    Content
    • Loan Process Experience
    Jan 19, 2022
  • They were easy to work

    They were easy to work with and made the process simple along the way

    Sentiment
    • Positive
    Content
    • Professionalism and Recommendation
    Dec 01, 2021
  • I greatly appreciate the…

    I greatly appreciate the professionalism I received and I definitely will recommend family and friends to give you a chance to serve them

    Sentiment
    • Positive
    Content
    • Professionalism and Recommendation
    Apr 03, 2021
  • I have been trying for a week to get my…

    I have been trying for a week to get my loan process . I sent a email with my bank statement then I call and get hung up on . Not AHappy camper at the moment

    Sentiment
    • Negative
    Content
    • Loan Process Experience
    Apr 01, 2020
  • I did this loan 2 days ago and the…

    I did this loan 2 days ago and the funds have yet to be deposited not helping with the situation I needed help with

    Sentiment
    • None
    Content
    • Loan Disbursement Speed
    Mar 28, 2020
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Sentiment Analysis (of 30 reviews)
-3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Aspen Financial Direct  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Market Researchers, Banking Professionals, Risk Management Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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