Mixed Reviews for Amwell: Long Wait Times, Appointment Cancellations, and Billing Concerns
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Mixed Reviews for Amwell: Long Wait Times, Appointment Cancellations, and Billing Concerns

Unlock Insights with Amwell Customer Feedback Analysis

Mixed reviews were received for Amwell, with complaints about long wait times, appointment cancellations, billing issues, and dissatisfaction with the quality of care. Some users praised the healthcare providers. Common concerns included difficulty scheduling appointments, communication problems, and lack of follow-up. Overall, the service's effectiveness and reliability were questioned, impacting customer satisfaction.

Source: Trustpilot Reviews of Amwell 

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Customer Feedback Analysis of Amwell 

Insightful analysis of Amwell customer feedback covering service quality, billing, and care. Gain actionable insights.

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Custom Date - Mar 04, 2025
Popular Phrases (limited preview)
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  • Told to go see my doctor

    +Covid, did the risk calculator that said i should consider anti-viral therapy. The provider told me to see my doctor. And try vitamins and nasal wash. Not really helpful.

    Sentiment
    • Negative
    Content
    • Doctor Interaction and Care Quality
    Oct 04, 2023
  • No prescription sent

    Had a five minute conversation with doctor, who said they sent over the prescription— it never arrived. So now I'm charged $60 for nothing.

    Sentiment
    • Negative
    Content
    • Billing Problems
    Jun 09, 2023
  • Unprofessional service

    Every single therapy appt I make gets cancelled at the last minute. I’ve been trying to schedule appts since the beginning of March and haven’t had a successful telehealth session yet.

    Sentiment
    • Negative
    Content
    • Provider Availability and Response Time
    May 05, 2023
  • John from Silver Cloud Glasgow will not…

    John from Silver Cloud Glasgow will not take no for an answer and continually telephones our office when requested not to. He is becoming very much a nuisance. Best avoided company

    Sentiment
    • Negative
    Content
    • Provider Availability and Response Time
    Feb 06, 2023
  • DO NOT USE THIS SERVICE THE CUSTOMER…

    DO NOT USE THIS SERVICE THE CUSTOMER SERVICE IS HORRIBLE AND THE SUPERVISOR SUPPORT IS EVEN WORSE I HAD A VISIT DECEMBER 10th and THEY STILL HAVE T GOTTEN MY PRESCRIPTION RIGHT THE DOCTORS ARE HORRIBLE AND CANT UNDERSTAND A WORD HE WAS SAYING

    Sentiment
    • Negative
    Content
    • Prescription and Medication Concerns
    Feb 01, 2023
  • Always been quick and easy

    Always been quick and easy, very nice docs.

    Sentiment
    • Positive
    Content
    • Overall Service Experience
    Jan 20, 2023
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Sentiment Analysis (limited preview)
-82 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amwell  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Customer Experience Managers, Digital Health Strategists, Market Researchers, Health Policy Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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