Passengers criticize American Airlines' incompetent staff, ineffective mobile app, poor customer service, slow baggage handling, uncomfortable seats, and lack of amenities. Some had their luggage lost or delayed, experienced flight cancellations, or were removed from their flights without explanation. However, others appreciate the airline's efficient mobile app, good flights, and caring personnel. Several reviewers vow to switch to other airlines.
Source: App Store Reviews of American AirlinesStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
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I love the app and the immediate updates etc
Thank
You
En varias ocasiones no sale el equipaje de clase ejecutiva sino hasta el final como es el caso de hoy
My bag was checked in > 2 hours at MSY
Hasnât arrived at Charlotte
Apparently some moron employed by you loaded into a different flight
Should not have to wait an hour for my bag when we were right next to our gate.
Flight attendant in first class was amazing!!!
Took longer to get my bag than the flight took
Wasted 25 minutes of my life trying to add a checked bag on the app. There is no indication of how to do this. Now i have to wait in another line at the airport, Thanks AA!
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This page displays purchase options and a preview of the customer feedback analysis report for American Airlines based on online reviews collected from App Store. The analysis helps Airline Customer Service Manager, Marketing Specialist in Aviation, Airline Operations Manager, Customer Experience Analyst, Travel Industry Consultant to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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