Mixed Reviews for American Airlines
  • 70 users bookmarked
  • Sources App Store Reviews
  • Size Up to latest 500 reviews (Customizable)
Unlock Insights with American Airlines Feedback Analysis

Mixed Reviews for American Airlines

Passengers criticize American Airlines' incompetent staff, ineffective mobile app, poor customer service, slow baggage handling, uncomfortable seats, and lack of amenities. Some had their luggage lost or delayed, experienced flight cancellations, or were removed from their flights without explanation. However, others appreciate the airline's efficient mobile app, good flights, and caring personnel. Several reviewers vow to switch to other airlines.

Best for
  • Airline Customer Service Manager
  • Marketing Specialist in Aviation
  • Airline Operations Manager
  • Customer Experience Analyst
  • Travel Industry Consultant

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
21 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • I LOVE MY APP

    I love the app and the immediate updates etc
    Thank
    You

    Sentiment
    • Positive
    Content
    • App Functionality
    May 23, 2023
  • Entrega equipaje

    En varias ocasiones no sale el equipaje de clase ejecutiva sino hasta el final como es el caso de hoy

    Sentiment
    • Positive
    Content
    • Baggage Handling
    May 22, 2023
  • Lost baggage

    My bag was checked in > 2 hours at MSY
    Hasn’t arrived at Charlotte
    Apparently some moron employed by you loaded into a different flight

    Sentiment
    • Negative
    Content
    • Lost Luggage
    May 22, 2023
  • Baggage Claim

    Should not have to wait an hour for my bag when we were right next to our gate.

    Flight attendant in first class was amazing!!!

    Sentiment
    • Negative
    Content
    • Baggage Handling
    May 20, 2023
  • Baggage claim

    Took longer to get my bag than the flight took

    Sentiment
    • Negative
    Content
    • Baggage Handling
    May 20, 2023
  • Couldn’t add a checked bag on the app

    Wasted 25 minutes of my life trying to add a checked bag on the app. There is no indication of how to do this. Now i have to wait in another line at the airport, Thanks AA!

    Sentiment
    • Negative
    Content
    • App Functionality
    May 19, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
21 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights: United Airlines Customer Feedback Report
    Trustpilot Reviews 85
  2. Unlock Insights: United Airlines Customer Feedback Analysis
    App Store Reviews 77
  3. Orlando International Airport: Unveiling Customer Insights
    Google Business Reviews 77
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎American Airlines based on online reviews collected from App Store. The analysis helps Airline Customer Service Manager, Marketing Specialist in Aviation, Airline Operations Manager, Customer Experience Analyst, Travel Industry Consultant to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.