Mixed Reviews for American Airlines
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Mixed Reviews for American Airlines

Passengers criticize American Airlines' incompetent staff, ineffective mobile app, poor customer service, slow baggage handling, uncomfortable seats, and lack of amenities. Some had their luggage lost or delayed, experienced flight cancellations, or were removed from their flights without explanation. However, others appreciate the airline's efficient mobile app, good flights, and caring personnel. Several reviewers vow to switch to other airlines.

Best for
  • Airline Customer Service Manager
  • Marketing Specialist in Aviation
  • Airline Operations Manager
  • Customer Experience Analyst
  • Travel Industry Consultant

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Custom Date - Apr 15, 2024
Featured Content
  • I LOVE MY APP

    I love the app and the immediate updates etc
    Thank
    You

    Sentiment
    • Positive
    Content
    • App Functionality
    May 23, 2023
  • Entrega equipaje

    En varias ocasiones no sale el equipaje de clase ejecutiva sino hasta el final como es el caso de hoy

    Sentiment
    • Positive
    Content
    • Baggage Handling
    May 22, 2023
  • Lost baggage

    My bag was checked in > 2 hours at MSY
    Hasn’t arrived at Charlotte
    Apparently some moron employed by you loaded into a different flight

    Sentiment
    • Negative
    Content
    • Lost Luggage
    May 22, 2023
  • Baggage Claim

    Should not have to wait an hour for my bag when we were right next to our gate.

    Flight attendant in first class was amazing!!!

    Sentiment
    • Negative
    Content
    • Baggage Handling
    May 20, 2023
  • Baggage claim

    Took longer to get my bag than the flight took

    Sentiment
    • Negative
    Content
    • Baggage Handling
    May 20, 2023
  • Couldn’t add a checked bag on the app

    Wasted 25 minutes of my life trying to add a checked bag on the app. There is no indication of how to do this. Now i have to wait in another line at the airport, Thanks AA!

    Sentiment
    • Negative
    Content
    • App Functionality
    May 19, 2023
  • See All Reviews
Sentiment Analysis
-47 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎American Airlines based on online reviews collected from App Store. The analysis helps Airline Customer Service Manager, Marketing Specialist in Aviation, Airline Operations Manager, Customer Experience Analyst, Travel Industry Consultant to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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