WhatsApp: Security, Customer Support, Data Loss, and User Experience Concerns
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WhatsApp: Security, Customer Support, Data Loss, and User Experience Concerns

Unlock Insights: WhatsApp Feedback Analysis Report

Customers have voiced concerns over WhatsApp's security, customer support, data loss issues, and recent updates. Complaints range from being hacked despite Two Step Verification to difficulties in transferring data between phones. Users also criticize the lack of response from WhatsApp's support team, issues with fake accounts, and the inconvenience of chat backups. Some reviewers highlight problems with video calls, AI functionality, and account blocking due to suspected spam. The app is criticized for its complexity, lack of user control over features, and perceived indifference towards user experience.

Source: Trustpilot Reviews of WhatsApp 

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Customer Feedback Analysis of WhatsApp 

Explore our exclusive WhatsApp feedback report detailing security, support, data loss, and user experience issues.

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Custom Date - Mar 17, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Please return to the previous emoji…

    Please return to the previous emoji (small) size, definition, heart animation and i pass on the clock time.Video calls fall a lot.

    Sentiment
    • Negative
    Content
    • App Features & Updates
    Aug 23, 2024
  • Whatsapp est une grosse m....

    J'ai perdu toutes mes discussions sur iphone et PC parce que la synchronisation est obligatoire et impossible.

    Sentiment
    • Negative
    Content
    • Data Loss Prevention
    Aug 16, 2024
  • DRECKSKONZERN

    DRECKSKONZERN , WIESO IST ES SO ANSTREGEND DEN DOWNLOAD ORDNER FÜR BILDER ZU ÄNDERN

    Sentiment
    • Negative
    Content
    • User Interface Feedback
    Aug 10, 2024
  • Servicio técnico incapaz

    Al recargar no puedo darle a aceptar y continuar por distintos caminos he pedido asistencia ,un desastre ,Ni contestan y llevo casi un mes en ello

    Sentiment
    • Negative
    Content
    • Customer Support
    Jul 22, 2024
  • Aucune aide du support

    Aucune aide du support. Aucune solution trouvée, et au final on vous dit qu’on ne lira pas votre réponse. Nul !!!!!!!

    Sentiment
    • Negative
    Content
    • Customer Support
    Jul 10, 2024
  • Useless keep getting added to groups I…

    Useless keep getting added to groups I know nothing about, and cannot stop or delete them.

    Sentiment
    • Negative
    Content
    • User Interface Feedback
    Jun 28, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for WhatsApp  based on online reviews collected from Trustpilot. The analysis helps Social Media Managers, Digital Marketing Specialists, Product Managers, Customer Service Executives, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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