Mixed Reviews for West Coast Shaving: Product Quality vs. Customer Service
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Mixed Reviews for West Coast Shaving: Product Quality vs. Customer Service

West Coast Shaving receives mixed reviews with customers praising the product selection, quality, and fast shipping, while others complain about poor customer service, shipping delays, and wrong orders. Some customers highlight privacy concerns due to a data breach. The company's customer service responses vary from helpful resolutions to unresponsive actions, impacting overall customer satisfaction.

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Custom Date - Nov 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Absurdly bad

    Absurdly bad. Painfully slow. Run far far away from this awful terrible company,If you look up the phrase “doesn’t give a damn about customers ” in the dictionary, West Coast Shaving’s picture will come up.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 30, 2024
  • Easy to use and surf.

    I have good experience with this website. easy to use and navigation is easy to understand.

    Sentiment
    • Positive
    Content
    • Website Usability and Navigation
    Oct 01, 2015
  • Fast

    I ordered for my dad some shaving equipment he needed. It came super fast and he said the quality was amazing. He has it still and has been months.

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Mar 13, 2015
  • Gave me what I wanted when I wanted it.

    With a wonderful selection of hard to find products, not only did I find what I need, but it was delivered to me promptly, at a price I could afford. Satisfied overall.

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Nov 16, 2014
  • Great selection

    Thank you for a nice idea and product. Ypur blades and creams are absolutely suitable for me. Always read your reviews of products.

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Nov 06, 2014
  • A great place to buy you shaving supplies

    I have ordered from them multiple times and have been very happy with there service. I would recommend them to anyone looking for wet shaving supplies.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 25, 2014
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Sentiment Analysis (of 30 reviews)
13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for West Coast Shaving  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Analysts, Product Managers, Marketing Strategists, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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