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  • 71 users bookmarked
  • Who is this report for?
    • Gym and Fitness Center Owners
    • Mobile App Developers
    • Customer Service Managers
    • Product Managers
    • Marketing Professionals
Wellhub App Review Summary: Frustrations and Disappointments

Unlock Insights: Wellhub App Feedback Analysis Report

Users of the Wellhub (Gympass) app express significant frustration primarily due to its rigid check-in policies, which penalize members for missed check-ins and lead to account lockouts. Many complain about the app's functionality issues, including glitches and a cumbersome user interface. The lack of transparency regarding gym access and pricing changes further aggravates users, who feel they are often taken advantage of with unexpected fees and limited options. Despite some positive feedback regarding affordability and the variety of gym options, the overwhelming sentiment is one of disappointment and dissatisfaction with customer service and overall app performance.

Source: App Store Reviews of Wellhub (Gympass)

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Customer Feedback Analysis of Wellhub (Gympass)

Insightful analysis of Wellhub App feedback focusing on user experience, app functionality, and service issues.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Thankful

    I’m thankful for this app because i’m able to explore surrounding gyms in my area.

    Sentiment
    • Positive
    Content
    • Gym Availability and Access
    Aug 02, 2025
  • Not good

    Doesn’t allow all check ins

    Sentiment
    • Negative
    Content
    • Check-In Policy Concerns
    Aug 01, 2025
  • Glitchy

    If your check in doesn’t go through they will threaten you with no classes for a month.

    Sentiment
    • Negative
    Content
    • Check-In Policy Concerns
    Jul 31, 2025
  • Please improve search

    Please let us reduce the search radius. And the filter by plan doesn’t work (I’m on gold, but it shows things that are only available on gold+)

    Sentiment
    • None
    Content
    • Location and Search Limitations
    Jul 23, 2025
  • UI/UX flow isn't the best but it works

    great point - poor execution....lot of clicks and "redoing" things to get signed up for classes

    Sentiment
    • Negative
    Content
    • User Experience and Interface
    Jul 09, 2025
  • Double check in must stop

    There is no legitimate reason I should have to check in with this app and my gym code. Fix this terrible system!

    Sentiment
    • Negative
    Content
    • Check-In Policy Concerns
    Jun 27, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Wellhub (Gympass) based on online reviews collected from App Store. The analysis helps Gym and Fitness Center Owners, Mobile App Developers, Customer Service Managers, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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