Mixed Opinions on Walgreens: App Convenience vs. Service Challenges
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Mixed Opinions on Walgreens: App Convenience vs. Service Challenges

Mixed opinions on Walgreens app and pharmacy services. Customers appreciate quick prescription refills but face issues with photo orders, coupon application, and prescription management. Complaints about app crashes, unhelpful staff, and prescription errors. Some praise excellent service and staff dedication. Overall, a need for improved app functionality, better customer service consistency, and more efficient prescription handling.

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  • Pharmacy Managers
  • Retail Analysts
  • Healthcare Consultants
  • Mobile App Developers
  • Customer Experience Strategists

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Hard to get refills

    I keep ordering prescriptions that have refills and they disappear?

    Sentiment
    • Negative
    Content
    • Prescription Management
    Mar 24, 2024
  • Unfriendly to Seniors

    I really didn’t appreciate manager’s attitude about arthritis rub. No assistance after I’ve spent $100 in pharmacy for vitamins and prescription drugs!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 24, 2024
  • Walgreen delivery

    It was first order and horrible experience. They need to work on that. It’s shows same day delivery after 2 hours they still waiting for doordash and i call help center he was like it probably gonna send you next man what are you talking about i need it today they didn’t even send me any notification or anything for being delayed

    Sentiment
    • Negative
    Content
    • Ordering Process
    Mar 24, 2024
  • Needs updates

    This app is terrible. It doesn’t let you use the coupons it offers. It makes you keep resubmitting your payment information. It times out constantly. It says things are in stock that aren’t. I have had numerous issues with this app and try to use it only in an emergency when I cannot get out of my car. I haven’t used the app in months and again I’m on it today and can’t use coupons it’s offering to redeem for the specific product I am looking for.

    Sentiment
    • Negative
    Content
    • Coupon Usage
    Mar 24, 2024
  • Coupons don’t work

    I’m all for saving trees but selecting coupons in the app and expecting them to be applied during checkout does not work.
    Even. The employees say that digital coupons typically don’t get applied at checkout.

    Sentiment
    • Negative
    Content
    • Coupon Usage
    Mar 24, 2024
  • Don’t trust Prescription cancellation over this app

    I usually manage my family’s prescriptions with this app, but one happening is that they didn’t proceed the cancellation request over this app. My partner received all medications even though some of them aren’t necessary and they are cancelled. Their policy is that they cannot reimburse for any medication return. Don’t trust cancellation over this app!

    Sentiment
    • Negative
    Content
    • Prescription Management
    Mar 23, 2024
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Sentiment Analysis (of 30 reviews)
-4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Walgreens based on online reviews collected from App Store. The analysis helps Pharmacy Managers, Retail Analysts, Healthcare Consultants, Mobile App Developers, Customer Experience Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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