Mixed Reviews on Wag! Services: Reliable Walkers, Caring Service, but Customer Support Concerns
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Mixed Reviews on Wag! Services: Reliable Walkers, Caring Service, but Customer Support Concerns

Unlock Insights: Wag! Customer Feedback Analysis

Wag! receives mixed reviews with positive comments on reliable walkers, caring service, and ease of use, but negative feedback on customer service and walker behavior. Many customers appreciate the trustworthiness, simplicity, and flexibility of Wag!, highlighting specific walker preferences and positive experiences. However, concerns about late arrivals, unprofessional behavior, and lack of human customer support are mentioned. Overall, Wag! is praised for providing additional exercise for high-energy dogs and being a reliable pet care option.

Source: Trustpilot Reviews of Wag! 

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Customer Feedback Analysis of Wag! 

Explore insights from our Wag! customer feedback analysis report. Discover what users love and areas for improvement.

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Custom Date - Apr 27, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Had a very bad experience will never…

    Had a very bad experience will never use wag again .

    Sentiment
    • Negative
    Content
    • Negative Experience Resolution
    Apr 27, 2024
  • Wag Review

    Wag! Make the whole process pretty easy! Their walkers are great! Highly recommended!

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 16, 2024
  • Olga has been preferred and trusted…

    Olga has been preferred and trusted walker for our coveted girls and is ALWAYS caring and loving!

    Sentiment
    • Positive
    Content
    • Specific Walker Appreciation
    Apr 06, 2024
  • Wag has been my go to for a number of…

    Wag has been my go to for a number of years. I’ve become friends with most of Heidi’s walkers. I’m a senior citizen and there are days that I just can’t take Heidi for her 4 walks everyday. Wag is a true problem solver, I’ve always received a quick response when needing a walker.

    Sentiment
    • Positive
    Content
    • Convenience and Flexibility
    Apr 04, 2024
  • Excellent

    The care giver for my dog was great she did everything I needed her to do for my dog and took good care of my dog also I like how she treated my dog like her own dog I like the fact I got a report card and when the session has begun to take care of my dog and when ended also I would recommend wag I had some good experiences with wag

    Sentiment
    • Positive
    Content
    • Specific Walker Appreciation
    Mar 29, 2024
  • No customer service

    No customer service I cannot get a real human being to help me with an issue on the app. My address does not show up on the choices given so it’s putting in an incorrect address. I assure you it know my address and I have been living here 12 years. It doesn’t allow you to manually input your address. So for whatever reason, my address is not a choice. Possibly somebody from wag will read this!!

    Sentiment
    • None
    Content
    • Negative Experience Resolution
    Mar 29, 2024
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Wag!  based on online reviews collected from Trustpilot. The analysis helps Pet Service Business Owners, Customer Experience Managers, Pet Care Startup Founders, Market Research Analysts, Consumer Insights Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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