Victorian Plumbing excels in customer service, with efficient, prompt, and helpful responses. The live chat feature is particularly praised, with employees such as Liam Bateman, Louise Tedford, and Catherine Mackie earning specific commendations for their excellent support. Easy ordering process and good-quality items contribute to high customer satisfaction, despite occasional delivery issues. The website offers a wide selection and straightforward payment options.
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Kieran McGrath was extremely kind, friendly & helpful regarding our refund of a faulty item. We couldn’t have asked for better customer service - a very pleasurable experience. Once again, thank you!
Sentiment
Positive
Content
Customer Service
Feb 10, 2024
The customer service is great
The customer service is great, and the live chat function is easy to use and fast, I spoke with Louise Tedford and she was pleasant to deal with.I had to cancel my order due to limited delivery options for somebody that works during the week.
Sentiment
Positive
Content
Customer Service
Feb 10, 2024
Louise Tedford responded quickly &…
Louise Tedford responded quickly & answered all our questions. Very helpful.
Sentiment
Positive
Content
Customer Service
Feb 10, 2024
Catherine Mackie was helpful in…
Catherine Mackie was helpful in rearranging my delivery date. Thanks Catherine
Sentiment
Positive
Content
Customer Service
Feb 10, 2024
lots of choice and at great value
kept my basket whilst I worked out details. Great prices. lots of choice too. Love the option of Klarna finance
Sentiment
Positive
Content
Website Experience
Feb 10, 2024
Thanks
I really appreciated getting a reassuring voicemail and follow-up email from Elizabeth Hesketh confirming that our refund had been processed. We returned a radiator, which we had incorrectly purchased, in order to buy an alternative in a different colour(also from Victorian Plumbing). Now this has been done, it will allow us to proceed with our bathroom upgrade on time and (hopefully) on budget. Thank you, Elizabeth, for dealing with this matter so professionally.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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