Efficient Customer Service and Easy Ordering at Victorian Plumbing
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Efficient Customer Service and Easy Ordering at Victorian Plumbing

Victorian Plumbing excels in customer service, with efficient, prompt, and helpful responses. The live chat feature is particularly praised, with employees such as Liam Bateman, Louise Tedford, and Catherine Mackie earning specific commendations for their excellent support. Easy ordering process and good-quality items contribute to high customer satisfaction, despite occasional delivery issues. The website offers a wide selection and straightforward payment options.

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  • Retail Managers
  • Customer Service Trainers
  • Market Researchers
  • E-commerce Strategists
  • Product Quality Analysts

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Here you can see the preview of this report containing the analysis of only 40 latest reviews.

Custom Date - Mar 01, 2024

Featured Content

  • Kieran McGrath was extremely kind

    Kieran McGrath was extremely kind, friendly & helpful regarding our refund of a faulty item. We couldn’t have asked for better customer service - a very pleasurable experience. Once again, thank you!

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 10, 2024
  • The customer service is great

    The customer service is great, and the live chat function is easy to use and fast, I spoke with Louise Tedford and she was pleasant to deal with.I had to cancel my order due to limited delivery options for somebody that works during the week.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 10, 2024
  • Louise Tedford responded quickly &…

    Louise Tedford responded quickly & answered all our questions. Very helpful.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 10, 2024
  • Catherine Mackie was helpful in…

    Catherine Mackie was helpful in rearranging my delivery date. Thanks Catherine

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 10, 2024
  • lots of choice and at great value

    kept my basket whilst I worked out details. Great prices. lots of choice too. Love the option of Klarna finance

    Sentiment
    • Positive
    Content
    • Website Experience
    Feb 10, 2024
  • Thanks

    I really appreciated getting a reassuring voicemail and follow-up email from Elizabeth Hesketh confirming that our refund had been processed. We returned a radiator, which we had incorrectly purchased, in order to buy an alternative in a different colour(also from Victorian Plumbing). Now this has been done, it will allow us to proceed with our bathroom upgrade on time and (hopefully) on budget. Thank you, Elizabeth, for dealing with this matter so professionally.

    Sentiment
    • Positive
    Content
    • Refund/Replacement
    Feb 10, 2024
  • See All Reviews

Sentiment Analysis

90 Net Promoter
Score

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