Mixed Reviews for VHI App
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Mixed Reviews for VHI App

The VHI app receives mixed reviews, with some users praising its ease of use for claiming expenses while others complain about login issues and glitchy claim submissions. Despite its user-friendly interface, the app lacks visibility for claims payments and can be frustrating for some users. Overall, opinions are divided on the app's functionality and reliability.

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  • Digital Product Managers
  • Customer Experience Specialists
  • Healthcare Insurance Executives
  • Mobile App Developers
  • User Interface Designers

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Custom Date - Mar 02, 2024

Featured Content

  • Excellent simplicity

    Great new VHI app making easy process of monthly claims rather than waiting till end of year to do them all

    Sentiment
    • Positive
    Content
    • Expense Management
    Jan 25, 2024
  • Why so un user friendly?

    At a basic level why can’t I easily see how much protection/cashba k I’ve received on a claim? The texts followed by the app are unclear. I have seen competitors apps and they are far more intuitive.

    Sentiment
    • Negative
    Content
    • User-Friendly Interface
    Jan 20, 2024
  • Great app for making claims

    Love the app. Very easy to use and make claims

    Sentiment
    • Positive
    Content
    • User-Friendly Interface
    Jan 20, 2024
  • Difficult to log in

    Takes forever to log onto the app. Goes through the full registration process every time I open it, even though I have “quick login” enabled. It never works. Have contacted their support but you just get a response that doesn’t work. Really regret leaving Irish life- their IT was far superior. I definitely won’t be renewing with VHI next year.

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 19, 2024
  • Review

    The area of concern is that as I selected one category for each receipt, the option selected often did not correlate to the specific type of medical receipt. There is no option, as I understood it, to re enter the medical category.
    So, of the many incorrect hits on the selection, I chose vaccinations for ‘shingles vaccination receipts’ but the system entered my receipts as ‘flu vaccinations’.
    I hope the admin team will not decline my receipts as categories in several receipts were ‘close!’, nonetheless inaccurate.

    Sentiment
    • Positive
    Content
    • Category Selection
    Jan 18, 2024
  • Vhi app

    Great app. Really user friendly. Takes some of the stress out of the logistics of caring for your children who need a little extra support.

    Sentiment
    • Positive
    Content
    • User-Friendly Interface
    Jan 15, 2024
  • See All Reviews

Sentiment Analysis

66 Net Promoter
Score

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