Upgrade Customer Reviews: Quick Process but Communication Concerns
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Upgrade Customer Reviews: Quick Process but Communication Concerns

Upgrade receives mixed reviews from customers. While some praise the quick and easy application process and friendly staff, others express frustration over communication issues, discrepancies in loan amounts, and difficulties in resolving disputes. Customers appreciate the swift fund transfer but criticize Upgrade for inconsistent information and poor customer service. The platform's benefits like the Credit Line card and loan consolidation are well-received, yet concerns about transparency, account security, and approval processes persist.

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I have had several loans thru upgrade

    I have had several loans thru upgrade, this is the first time I have ever had to wait 3 days for notification on an loan very disappointed. Still waiting!!!

    Sentiment
    • None
    Content
    • Loan Process Experience
    Apr 22, 2024
  • I have done a loan with you before

    I have done a loan with you before, so when I decided to get another loan I had a good out come so chose this company again. It was easy an fast. Keep up the great services.

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Apr 22, 2024
  • False advertising

    You are total liars upgrade!!!!! You say you take any credit score!!!!! Really? That's a lie...mine is good,I have direct deposit and work for my city and have a bank account... pretty much everything one would need for a loan but I wasn't approved.... probably because I don't have an account with you people but you claim we don't have to but now I would never have an account with you

    Sentiment
    • Negative
    Content
    • Credit Score Approval
    Apr 21, 2024
  • Applied for loan April 6

    Applied for loan April 6. Was asked to supply two years of tax returns, consecutive recent paystubs, a W-2. When I sent a transcript for ‘21 taxes, was told they don’t use transcripts, only to be asked to sign an IRS form to release….wait for it…my transcripts! Today, they told me they couldn’t get my ‘23 transcripts, so they wanted me to send,,,,,,my ‘21 return.Total clown show as far as I’m concerned. They may rate 4.5 on Trustpilot; but they’re a goose egg in my book! And this was for a 7500.00 debt consolidation loan that they were going to make 4000.00 on.

    Sentiment
    • Negative
    Content
    • Loan Process Experience
    Apr 20, 2024
  • Second time very positive experience.

    Since I was a previous user of this service, I like they are quick and efficient. All paperwork done online and with a phone call to an agent that was knowledgeable and very helpful. Very positive experience.

    Sentiment
    • Positive
    Content
    • Account Management
    Apr 19, 2024
  • Quick and easy

    The loan process is so simple and quick and I got my funds the same day, everything was amazing!

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Apr 19, 2024
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Sentiment Analysis (of 30 reviews)
63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Upgrade  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Financial Analysts, Product Managers, Digital Marketers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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