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Unlock Insights: Up Bank's Customer Feedback Analysis

Up Bank: Praise for Nice Features and Awesome Support

Up bank is praised for its nice features and awesome support. Users love the bill splitting, round ups, unlimited savers, and pay requests. The app makes transactions clear and allows users to contribute to merchant profiles. Customers recommend Up for its budgeting and cashflow management features. Some users suggest improvements such as fixing technology glitches and bugs, easier payID setup, and alternative ways to earn rewards. Overall, Up is seen as a game changer in the banking industry.

Best for
  • Banking Professionals
  • Product Managers
  • Customer Experience Specialists
  • Financial Analysts
  • Marketing Strategists

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Custom Date - Jul 15, 2024
Featured Content
  • Amazing

    Such a helpful app/bank. Great to track your spending, plan expenses and very handy little initiatives in there to help you save up extra $$$.

    Sentiment
    • Positive
    Content
    • Savings and Budgeting
    Aug 29, 2023
  • Upsider

    Have been using up bank for over a year now and would 100% recommend it’s so easy to use and I love the way it’s designed so much better than more usual bank great interest with no fees

    Sentiment
    • Positive
    Content
    • Savings and Budgeting
    Aug 23, 2023
  • Notifications

    This app doesn't let you turn off notifications about scheduled maintenance.
    I have to turn them off for the whole app instead, which means now I simply won't notice any fraudulent transactions.

    Sentiment
    • Negative
    Content
    • Security and Fraud
    Aug 18, 2023
  • Don’t bank with UP

    Got scammed over $600 back in may 23” and 3 months later after waiting for 45 minutes on the phone I was told they couldn’t recover the funds and said thank you and hung up.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 17, 2023
  • Favourite banking services

    Perfect for everything I need, never had any issues with anything and very friendly customer support, I’d recommend UP to basically anyone even if they were already banking somewhere else.

    Sentiment
    • Positive
    Content
    • User Experience
    Aug 17, 2023
  • The Best

    I love Up
    It’s so easy to organise your monthly budgets and to see where your money is going

    Sentiment
    • Positive
    Content
    • Ease of Use
    Aug 07, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Up — Easy Money based on online reviews collected from App Store. The analysis helps Banking Professionals, Product Managers, Customer Experience Specialists, Financial Analysts, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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