Mixed Reviews for United Airlines App and Services
  • 77 users bookmarked
  • Sources App Store Reviews
  • Size Up to latest 500 reviews (Customizable)
Unlock Insights: United Airlines Customer Feedback Analysis

Mixed Reviews for United Airlines App and Services

The United Airlines app receives mixed reviews from users, with some praising its features such as alerts for check-in and luggage tracking, and others criticizing its complexity and errors. Some users had issues with baggage policies, seat assignments, and live activity reports that drained phone batteries. Others found it frustrating to toggle around the app to find confirmation codes and check-in options. Some had trouble logging in while traveling abroad. However, many appreciated the helpfulness of airport staff and the convenience of wheelchair services.

Best for
  • Market Researchers
  • Product Managers
  • Customer Experience Specialists
  • Airline Operations Managers
  • Travel Industry Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
63 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Custom Date - May 24, 2024
Featured Content
  • Bad info about carryons for transatlantic flights

    The app had info that our flight didn’t include a carryon for us based on our ticket type. Our confirmation email said otherwise. After a long time with chat bots and customer reps we finally got to the bottom of it and for transatlantic or transpacific flights we are allowed. Ugh. Would have really helped if the info that pegged our confirmation email was linked to the applicable bag policy in the app

    Sentiment
    • Negative
    Content
    • Booking Experience
    May 24, 2023
  • App seems to purposely make it hard to prepay for your checked bags at a discounted rate.

    Bags are cheaper to check in when you prepay for them 24 hours before your flight. But this app has a labyrinth of links that refuses to load for prepayment during this discounted period. But then… once you’re within 24 hours, it’s all of a sudden very easy to pay for your checked bags at a regular rate. I already disliked United (this was the only available flight for my recent trip), but the audacity of this is infuriating and I will absolutely take my business elsewhere.

    Sentiment
    • Negative
    Content
    • Baggage Handling
    May 23, 2023
  • Getting screwed!

    I absolutely did NOT authorize a $25 charge for travel insurance (I NEVER have bought travel insurance, and NEVER will), yet now I see a charge for that! ROBBERY, pure and simple, no different than walking down the street and having someone pick your picket!

    Sentiment
    • Negative
    Content
    • Customer Service
    May 23, 2023
  • Make check in seamless

    I gave this 1 star because it seems I STIIL have to toggle around, find my confirmation code, remember it because I could seem to copy and paste it, search through a menu to find “check in” type in my code and my own last name before I could check in. REALLY??? Why do I log into and app, see my flight but not have a simple button that allows me to check in. If there IS a simpler way… Make it simple to find.

    Sentiment
    • Negative
    Content
    • App Functionality
    May 22, 2023
  • One of the worst if not the worst airline app

    Check out SouthWest Airlines app. It goes over and above your app.
    If you can’t do it right don’t do it at all.

    Sentiment
    • Negative
    Content
    • Customer Service
    May 22, 2023
  • Trouble with latest version (May 17, 2023)

    I travel out of the country frequently and with the latest app version I am unable to log on without first deleting the app from my phone, and reloading it(apple phone). I can log in only once before having to repeat the process when I need to check the app again. NOT convenient at all especially when I’m traveling out of the U.S. Such a hassle when phone data isn’t always readily available. I don’t feel confident I will have access to the app when I need it most.
    I find the app easy to use and offers what I need when I don’t have this log in problem.

    Sentiment
    • Negative
    Content
    • App Functionality
    May 22, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
63 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. App Store Reviews 80
  2. App Store Reviews 70
  3. Tripadvisor Reviews 71
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎United Airlines based on online reviews collected from App Store. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Airline Operations Managers, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.