Review of Van der Valk Hotels App
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Review of Van der Valk Hotels App

Users have reported various issues with the Van der Valk Hotels app, including missing hotels, login problems, and the inability to activate the mobile key feature. Additionally, some users have expressed frustration over certain hotels not participating in the app. Despite these issues, the app is praised for its check-in and check-out capabilities, as well as its easy reservation process.

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  • Hospitality Managers
  • App Developers
  • Marketing Professionals
  • Customer Experience Specialists
  • Hotel Owners

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Eenvoudig een kamer boeken

    Snel een kamer reserveren , de app is overzichtelijk duidelijk makkelijk en handig ! Je kunt ook heel eenvoudig wijzigen annuleren en je Valk Loyaal punten bekijken en inzetten. Ik maak er eigenlijk altijd gebruik van.
    Kortom een super app.

    Sentiment
    • Positive
    Content
    • App Functionality
    Dec 28, 2023
  • Fijne app

    Deze app werkt perfect.
    Is duidelijk en makkelijk zoeken en een kamer boeken.

    Sentiment
    • Positive
    Content
    • App Functionality
    Aug 11, 2023
  • Na 30 jaar met veel plezier gehad einde van der Valk

    Wij laten weten na 30 jaarlijks gebruik maken van der Valk Arrangementen wij nu besloten gezien de diversen hoge prijsstijging bij het van der Valk concern uitzien naar financiĂŤle aantrekkelijke andere hotels in Nederland.
    Dank voor al die andere mooi weekendjes wensen wij het Van der Valk succes.
    Vr.Gr.familie T

    Sentiment
    • None
    Content
    • Hotel Selection
    Jul 04, 2023
  • Goed hotel

    Hotel is prima maar de mobile key werkt (nog) niet.

    Boeking kun je niet toevoegen aan de Apple Wallet

    Sentiment
    • Positive
    Content
    • Mobile Key
    Feb 11, 2022
  • Gedoe met creditcard

    Via valk account reserveren ging met creditcard mis. Reservering werdgelijk afgerekend en kon daarna diner on restaurant niet op de kamer laten zetten. Via booking.com ging dat probleemloos.

    Sentiment
    • Negative
    Content
    • Booking Experience
    Jun 28, 2021
  • Werkt helemaal niet

    Slechte app die totaal niet werkt, mobile key kan met geen mogelijkheid geactiveerd worden, restaurant etc. Wordt je continue verwezen naar niet bestaande websites

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 29, 2021
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Sentiment Analysis (of 30 reviews)
-10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Van der Valk, ValkExclusief based on online reviews collected from App Store. The analysis helps Hospitality Managers, App Developers, Marketing Professionals, Customer Experience Specialists, Hotel Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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