Review of Van der Valk Hotels App
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Review of Van der Valk Hotels App

Users have reported various issues with the Van der Valk Hotels app, including missing hotels, login problems, and the inability to activate the mobile key feature. Additionally, some users have expressed frustration over certain hotels not participating in the app. Despite these issues, the app is praised for its check-in and check-out capabilities, as well as its easy reservation process.

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  • Customer Experience Specialists
  • Hotel Owners

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Custom Date - Mar 05, 2024

Featured Content

  • Eenvoudig een kamer boeken

    Snel een kamer reserveren , de app is overzichtelijk duidelijk makkelijk en handig ! Je kunt ook heel eenvoudig wijzigen annuleren en je Valk Loyaal punten bekijken en inzetten. Ik maak er eigenlijk altijd gebruik van.
    Kortom een super app.

    • Positive
    • App Functionality
    Dec 28, 2023
  • Fijne app

    Deze app werkt perfect.
    Is duidelijk en makkelijk zoeken en een kamer boeken.

    • Positive
    • App Functionality
    Aug 11, 2023
  • Na 30 jaar met veel plezier gehad einde van der Valk

    Wij laten weten na 30 jaarlijks gebruik maken van der Valk Arrangementen wij nu besloten gezien de diversen hoge prijsstijging bij het van der Valk concern uitzien naar financiële aantrekkelijke andere hotels in Nederland.
    Dank voor al die andere mooi weekendjes wensen wij het Van der Valk succes.
    Vr.Gr.familie T

    • None
    • Hotel Selection
    Jul 04, 2023
  • Goed hotel

    Hotel is prima maar de mobile key werkt (nog) niet.

    Boeking kun je niet toevoegen aan de Apple Wallet

    • Positive
    • Mobile Key
    Feb 11, 2022
  • Gedoe met creditcard

    Via valk account reserveren ging met creditcard mis. Reservering werdgelijk afgerekend en kon daarna diner on restaurant niet op de kamer laten zetten. Via ging dat probleemloos.

    • Negative
    • Booking Experience
    Jun 28, 2021
  • Werkt helemaal niet

    Slechte app die totaal niet werkt, mobile key kan met geen mogelijkheid geactiveerd worden, restaurant etc. Wordt je continue verwezen naar niet bestaande websites

    • Negative
    • Technical Issues
    May 29, 2021
  • See All Reviews

Sentiment Analysis

-10 Net Promoter

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