Ujjivan Mobile Banking App Review: User Frustration and Technical Challenges
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Ujjivan Mobile Banking App Review: User Frustration and Technical Challenges

The reviews for the Ujjivan Mobile Banking app highlight numerous issues such as login/logout problems, app crashing after recent updates, transaction failures, and overall poor user experience. Users face challenges with basic functions like setting transaction limits, fund transfers, and even opening the app. The app seems to have compatibility issues with iOS devices, especially after recent updates, leading to frustration among users.

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  • Financial Analysts
  • Mobile App Developers
  • Customer Experience Managers
  • Banking Sector Consultants
  • Digital Transformation Specialists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • How can a banking app be so slow?

    What’s the point of sharing feedback? When u didn’t wish to improve? Everyday I have to delete and download the app as and when I access? Why? Don’t u understand the sensitivity of a banking app being so slow and lagging?

    Sentiment
    • Negative
    Content
    • Slow and Lagging Performance
    Oct 16, 2023
  • Services poor

    Verry third class service and charge verry highly from every type services don’t use this bank and all staff have verry powers so not given answer and behaviour fully powerful

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Sep 16, 2023
  • Pain in the backside

    This app is a proverbial PIA. Even with the correct login credentials it locks you out sometimes. If you entered a wrong letter or number, you have to restart the app to proceed. There’s no ‘back’ button

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jul 08, 2023
  • App doesn’t work when connected to wifi

    First I thought it was my wifi problem but realized thats the case when I connect to any wifi. It just shows the ujjivan logo when i launch the app for a few seconds and then says Network Error, could not connect to the server. It works fine on mobile data. But doesn’t work when connected to wifi.

    Sentiment
    • None
    Content
    • Technical Glitches and Crashes
    May 06, 2023
  • App Ui Bug

    Every feature works but ui had some bug in ios. Header of the any page came down in the middle of the screen while scrolling. This is annoying because it interrupts my work. Kindly fix this as soon as possible. BTW I am using IPhone 13

    Sentiment
    • Negative
    Content
    • User Interface Problems
    Apr 17, 2023
  • IOS App not working after entering otp

    Upon clicking forgot mpin and entering the customer id along with mobile number for otp verification. The app UI is not showing proceed option to validate the OTP and reset my MPIN.

    Please fix this issue at the earliest. I’m former Ujjivan Employee.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Apr 13, 2023
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ujjivan Mobile Banking based on online reviews collected from App Store. The analysis helps Financial Analysts, Mobile App Developers, Customer Experience Managers, Banking Sector Consultants, Digital Transformation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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