Mixed Experiences: A Look at Travelodge Customer Reviews
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Mixed Experiences: A Look at Travelodge Customer Reviews

Travelodge customer reviews reveal mixed experiences. While some guests praise the cleanliness, friendly staff, and value for money, others express dissatisfaction with dirty rooms, poor customer service, and booking issues. Specific locations like Chichester Central and Stanhope Road Portsmouth receive positive feedback, while others like Wembley and Witney face criticism. Despite budget-friendly prices, concerns about cleanliness, noise, and parking arise consistently across different Travelodge branches.

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  • Customer Service Trainers
  • Hospitality Consultants
  • Travel Industry Analysts
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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • You get what you paid for to be honest

    You get what you paid for to be honest. Its cheap & cheerful.

    Sentiment
    • Positive
    Content
    • Facilities
    Nov 26, 2023
  • I was lost on M4 near Travel Lodge…

    I was lost on M4 near Travel Lodge Swansea- went to get advice - the gentleman at the reception was exceptionally kind .Many thanks for your ikindness and generosity.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 25, 2023
  • I tried very hard to book a room but…

    I tried very hard to book a room but the website simply did not work. Pretty pictures gave me all the info but no way could I sign in,Book now or anything like that.So I went somewhere else.

    Sentiment
    • Negative
    Content
    • Booking Process
    Nov 21, 2023
  • Please can someone get in touch with me…

    Please can someone get in touch with me for charging my double after you said one payment has been declined. This is dishonest and money needs to be repaid !

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 05, 2023
  • Great service

    Travel lodge M4 Eastbound put us up for the night at late notice, great rooms and flexible check in. Very much appreciated and great service at the front desk, thank you.

    Sentiment
    • Positive
    Content
    • Facilities
    Oct 14, 2023
  • Excellent

    Room was all alright just a slight problem with the tv remote all in all brilliant service from the staff 👍🏻

    Sentiment
    • Positive
    Content
    • Facilities
    Sep 08, 2023
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Sentiment Analysis (of 30 reviews)
-32 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Travellodge  based on online reviews collected from Trustpilot. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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