Travelodgecustomerreviews reveal mixed experiences. While some guests praise the cleanliness, friendly staff, and value for money, others express dissatisfaction with dirty rooms, poor customer service, and booking issues. Specific locations like Chichester Central and Stanhope Road Portsmouth receive positive feedback, while others like Wembley and Witney face criticism. Despite budget-friendly prices, concerns about cleanliness, noise, and parking arise consistently across different Travelodge branches.
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You get what you paid for to be honest. Its cheap & cheerful.
Sentiment
Positive
Content
Facilities
Nov 26, 2023
I was lost on M4 near Travel Lodge…
I was lost on M4 near Travel Lodge Swansea- went to get advice - the gentleman at the reception was exceptionally kind .Many thanks for your ikindness and generosity.
Sentiment
Positive
Content
Customer Service
Nov 25, 2023
I tried very hard to book a room but…
I tried very hard to book a room but the website simply did not work. Pretty pictures gave me all the info but no way could I sign in,Book now or anything like that.So I went somewhere else.
Sentiment
Negative
Content
Booking Process
Nov 21, 2023
Please can someone get in touch with me…
Please can someone get in touch with me for charging my double after you said one payment has been declined. This is dishonest and money needs to be repaid !
Sentiment
Negative
Content
Customer Service
Nov 05, 2023
Great service
Travel lodge M4 Eastbound put us up for the night at late notice, great rooms and flexible check in. Very much appreciated and great service at the front desk, thank you.
Sentiment
Positive
Content
Facilities
Oct 14, 2023
Excellent
Room was all alright just a slight problem with the tv remote all in all brilliant service from the staff 👍🏻
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This page displays purchase options and a preview of the customer feedback analysis report for Travellodge based on online reviews collected from Trustpilot. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
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Content Analysis (1/2)
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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