Mixed Experiences: A Look at Travelodge Customer Reviews
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Mixed Experiences: A Look at Travelodge Customer Reviews

Travelodge customer reviews reveal mixed experiences. While some guests praise the cleanliness, friendly staff, and value for money, others express dissatisfaction with dirty rooms, poor customer service, and booking issues. Specific locations like Chichester Central and Stanhope Road Portsmouth receive positive feedback, while others like Wembley and Witney face criticism. Despite budget-friendly prices, concerns about cleanliness, noise, and parking arise consistently across different Travelodge branches.

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Custom Date - Mar 05, 2024

Featured Content

  • You get what you paid for to be honest

    You get what you paid for to be honest. Its cheap & cheerful.

    Sentiment
    • Positive
    Content
    • Facilities
    Nov 26, 2023
  • I was lost on M4 near Travel Lodge…

    I was lost on M4 near Travel Lodge Swansea- went to get advice - the gentleman at the reception was exceptionally kind .Many thanks for your ikindness and generosity.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 25, 2023
  • I tried very hard to book a room but…

    I tried very hard to book a room but the website simply did not work. Pretty pictures gave me all the info but no way could I sign in,Book now or anything like that.So I went somewhere else.

    Sentiment
    • Negative
    Content
    • Booking Process
    Nov 21, 2023
  • Please can someone get in touch with me…

    Please can someone get in touch with me for charging my double after you said one payment has been declined. This is dishonest and money needs to be repaid !

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 05, 2023
  • Great service

    Travel lodge M4 Eastbound put us up for the night at late notice, great rooms and flexible check in. Very much appreciated and great service at the front desk, thank you.

    Sentiment
    • Positive
    Content
    • Facilities
    Oct 14, 2023
  • Excellent

    Room was all alright just a slight problem with the tv remote all in all brilliant service from the staff 👍🏻

    Sentiment
    • Positive
    Content
    • Facilities
    Sep 08, 2023
  • See All Reviews

Sentiment Analysis

-32 Net Promoter
Score

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Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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