Mixed Feedback: Convenience and Service Praise vs. Technical Problems and Service Cancellations
Unlock Insights: Travelex US Customer Feedback Analysis
Travelex US receives mixed reviews, with positive feedback on convenience, delivery, and customer service, but negative comments on technical issues, delivery problems, and service cancellations. Some customers praise the quick and secure service, while others express frustration over reload errors, transaction issues, and lack of responsiveness to problems.
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Jane of westfield Riccarton branch is excellent in customer service
Sentiment
Positive
Content
Customer Service
Jan 02, 2022
Choosing our denominations
I have used Travelex for many years and the one thing I feel that will push this company over the edge as being the number one company is to offer customers the choice of denominations added to our service.
Sentiment
None
Content
Currency Exchange Experience
Aug 07, 2020
Great Service and delivery
Needed Euros for a birthday gift for a friend in Greece. Everything when like clock work.
Sentiment
Positive
Content
Currency Exchange Experience
Jul 10, 2020
I have ordered foreign currency twice…
I have ordered foreign currency twice and was extremely happy with the delivery and the ease of ordering. Your customer service department is excellent . I know I will be ordering again in the future as my daughter is now living abroad. Thank you.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Travelex US based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Market Research Analyst, Travel Industry Consultant, Financial Services Advisor, Digital Transformation Specialist to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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Buyer Personas
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
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