Mixed Feedback: Convenience and Service Praise vs. Technical Problems and Service Cancellations
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Mixed Feedback: Convenience and Service Praise vs. Technical Problems and Service Cancellations

Travelex US receives mixed reviews, with positive feedback on convenience, delivery, and customer service, but negative comments on technical issues, delivery problems, and service cancellations. Some customers praise the quick and secure service, while others express frustration over reload errors, transaction issues, and lack of responsiveness to problems.

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  • Customer Experience Manager
  • Market Research Analyst
  • Travel Industry Consultant
  • Financial Services Advisor
  • Digital Transformation Specialist

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Custom Date - Sep 13, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Jane of westfield Riccarton branch is…

    Jane of westfield Riccarton branch is excellent in customer service

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 02, 2022
  • Choosing our denominations

    I have used Travelex for many years and the one thing I feel that will push this company over the edge as being the number one company is to offer customers the choice of denominations added to our service.

    Sentiment
    • None
    Content
    • Currency Exchange Experience
    Aug 07, 2020
  • Great Service and delivery

    Needed Euros for a birthday gift for a friend in Greece. Everything when like clock work.

    Sentiment
    • Positive
    Content
    • Currency Exchange Experience
    Jul 10, 2020
  • I have ordered foreign currency twice…

    I have ordered foreign currency twice and was extremely happy with the delivery and the ease of ordering. Your customer service department is excellent . I know I will be ordering again in the future as my daughter is now living abroad. Thank you.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 09, 2020
  • Easy to use and received our order…

    Easy to use and received our order promptly

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Jul 07, 2020
  • Excellent service

    Excellent service. Quick ship Great company

    Sentiment
    • Positive
    Content
    • Excellent Service
    Jul 07, 2020
  • See All Reviews
Sentiment Analysis (of 30 reviews)
72 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Travelex US  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Market Research Analyst, Travel Industry Consultant, Financial Services Advisor, Digital Transformation Specialist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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