Mixed Feedback for TitleMax: Praise for Staff Friendliness but Concerns Over Delays and Rates
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Mixed Feedback for TitleMax: Praise for Staff Friendliness but Concerns Over Delays and Rates

TitleMax receives mixed reviews, with positive feedback highlighting helpful and friendly staff like Marisol and Tarael. Some customers praise the customer service provided by employees such as Abby and Jessica. However, negative reviews mention issues like delayed withdrawals, high interest rates, and unprofessional behavior from certain staff members.

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  • Business Strategists
  • Loan Officers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very easy process

    Very easy process. Helpful customer service. And great interest rates.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 03, 2024
  • "CKQEWE" Reference code to get an extra $50

    Reference code to get an extra $50 from your loan "CKQEWE". I requested a loan with title guarantee. The process was quick and simple. You need identification and the title, if the title is not in your name they can change the title there by deducting it from loan. I put in a referral code and they gave me my extra $50 the same day.

    Sentiment
    • Positive
    Content
    • Loan Approval and Disbursement
    Mar 13, 2024
  • Juan at titlemax in San Antonio

    Juan at titlemax in San Antonio - 11018 Cullebra Rd. He was an absolute pleasure to work with and is great. His professionalism and great attitude is refreshing.

    Sentiment
    • Positive
    Content
    • Staff Interaction and Professionalism
    Feb 15, 2024
  • excellent work by Sara professional on…

    excellent work by Sara professional on everything that I need thank you very much 👌🏻

    Sentiment
    • Positive
    Content
    • Staff Interaction and Professionalism
    Feb 15, 2024
  • Fantastic service

    Fantastic service, professional attitude, Tavida has excellent customer service skills. Thank you so much . God Bless

    Sentiment
    • Positive
    Content
    • Staff Interaction and Professionalism
    Jan 31, 2024
  • Jessica was absolutely amazing and…

    Jessica was absolutely amazing and patient and made my experience enjoyable. I will definitely be referring that office to friends in the future

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 18, 2024
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Sentiment Analysis (of 30 reviews)
36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for TitleMax  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Marketing Professionals, Business Strategists, Loan Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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