TherapyNotes, LLC: Exceptional Customer Service and Support in Times of Crisis
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TherapyNotes, LLC: Exceptional Customer Service and Support in Times of Crisis

TherapyNotes, LLC excels in customer service, ease of use, and proactive response during the Change Healthcare crisis. Users appreciate the knowledgeable and patient support team, efficient problem-solving, and consistent assistance. Despite challenges, TherapyNotes remains transparent and informative, going above and beyond to help providers navigate payment issues.

Best for
  • Mental Health Professionals
  • Medical Billing Specialists
  • Healthcare Administrators
  • Practice Managers
  • IT Support Staff in Healthcare

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I worked with Tina via email

    I worked with Tina via email, and within 1 business day, she helped me troubleshoot and resolve my billing issue. The customer service remains top-notch!

    Sentiment
    • Positive
    Content
    • Billing and Payment Assistance
    Apr 24, 2024
  • Trent is great at his job!

    Trent with customer service was wonderful! I feel like I have a partner with therapy notes and not just a vendor. I would highly recommend therapy notes to all therapist.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
  • Kind and helpful

    Kind and helpful support person made my call pleasant, and I received answers to the questions I asked.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 20, 2024
  • i've found customer service at therapy…

    i've found customer service at therapy notes unusually helpful, courteous and PATIENT! and tonight ella just did it again. sooo sweet.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 13, 2024
  • Fantastic customer support

    Fantastic customer support. The staff is competent, efficient and available. They really know their product and their customers!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 11, 2024
  • Highly Recommended

    We've been using Therapy Notes for several years now and have continued to have a great experience with the program and the company. The program itself is super easy to use. Customer service is always very prompt at answering emails with complete and easy to understand responses. They are also very pro-active in solving issues that come up.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 08, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for TherapyNotes, LLC  based on online reviews collected from Trustpilot. The analysis helps Mental Health Professionals, Medical Billing Specialists, Healthcare Administrators, Practice Managers, IT Support Staff in Healthcare to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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