Mixed Reviews: The Westin Georgetown, Washington D.C. - Location Praise but Service Concerns
Unlock Insights: The Westin Georgetown Customer Feedback Report

Mixed Reviews: The Westin Georgetown, Washington D.C. - Location Praise but Service Concerns

2350 M St NW, Washington, DC 20037, United States

Mixed reviews for The Westin Georgetown, Washington D.C. While some guests appreciated the location and rooms, others encountered issues with service and amenities. Positive mentions included helpful staff, comfortable beds, and sleek room decor. However, several negative points were raised such as slow service, poor WiFi, and billing errors. Guests highlighted the proximity to Georgetown and ease of access to Metro and eateries, but also noted drawbacks like noise levels and lack of certain services. Overall, the hotel's physical aspects received praise, but service inconsistencies impacted the overall guest experience.

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Featured Content
  • Great room, beautiful decor. I just wish that the windows were a little more soundproof!Rooms: Beautifully decorated rooms!

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness
  • Service is always on point! They value members

    Sentiment
    • Positive
    Content
    • Service Quality
  • Great hotel, convenient to metro and restaurants, staff was very friendly.

    Sentiment
    • Positive
    Content
    • Location Convenience
  • Very good hotel, especially good bar - KJ and Khan are amazing hosts, go well out of their way to make their customers happy

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • Good location for DC. Too much street noise. Pool is not filled properly -- it should be 4ft but is set at about 3ft. Rooms are ok, standard.

    Sentiment
    • None
    Content
    • Amenities and Facilities
  • Very comfortable and quiet hotel in easy walking distance of the shops and restaurants along M street.

    Sentiment
    • Positive
    Content
    • Location Convenience
  • See All Reviews
Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Westin Georgetown, Washington D.C. based on online reviews collected from Google Business. The analysis helps Hotel Management Professionals, Customer Service Analysts, Marketing Specialists, Tourism Industry Consultants, Business Development Executives to discover insights into what people love, dislike, and need.

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