Mixed Guest Reviews at The Waldorf Hilton, London
Unlock Insights: The Waldorf Hilton, London Customer Feedback Report

Mixed Guest Reviews at The Waldorf Hilton, London

Aldwych, London WC2B 4DD, United Kingdom

Mixed reviews from guests at The Waldorf Hilton, London. While some praise the historic and luxurious atmosphere, excellent service, and ideal location, others criticize the outdated rooms, unfriendly staff, and uncomfortable beds. Various guests highlight the convenient location for theaters and attractions, but some mention issues like canceled reservations, poor communication, and lackluster themed experiences.

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  • Hospitality Industry Analysts

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Very nice rooms and lovely lunch bar area, super efficient staff..

    Sentiment
    • Positive
    Content
    • Room Comfort & Quality

  • Great location but rooms are old and tired and front of house staff grumpy and rude

    Sentiment
    • Negative
    Content
    • Room Comfort & Quality

  • Only had tea and coffee, but reasonably priced and fantastic service.

    Sentiment
    • Positive
    Content
    • Food & Dining Experience

  • Edwardian style with modern comfort in the middle of West End

    Sentiment
    • Positive
    Content
    • Hotel Historical Charm

  • Was a beautiful stay staff very polite beautiful would definitely recommendRooms: Beautiful rooms so cleanNearby activities: Amazing things to do nearbyFood & drinks: Beautiful

    Sentiment
    • Positive
    Content
    • Overall Experience & Value

  • Best hotel ever, breakfast is amazing, rooms nice and quiet. Staff ever so friendly, would highly recommend this hotel to anyone

    Sentiment
    • Positive
    Content
    • Food & Dining Experience
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Sentiment Analysis (of 30 reviews)
56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Waldorf Hilton, London based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Consultants, Market Researchers, Customer Experience Specialists, Hospitality Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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