Customer Satisfaction and Quality Service at The Knife Merchant, LLC
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Customer Satisfaction and Quality Service at The Knife Merchant, LLC

Customers praise The Knife Merchant, LLC for their fast shipping, quality products, excellent prices, and outstanding customer service. Positive feedback highlights the wide variety of knives available, quick delivery times, and the helpfulness of the staff. Some concerns were raised about the quality of sheaths and rusting blades, but overall, the majority of reviews express satisfaction with the purchases made from The Knife Merchant, often mentioning the efficiency of the ordering process and the suitability of the products for culinary needs.

Best for
  • Restaurant Owners
  • Professional Chefs
  • Culinary Arts Instructors
  • Kitchen Equipment Retailers
  • Quality Assurance Managers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Exquisite knife

    A recent Purchase of an Fdick 1778 chef's knife arrived bent and untrue.Meghan at knife merchant promptly replaced the knife even sending the replacement via express postage Thankyou Meghan.The knife is a delight to use.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 22, 2024
  • Had the product I needed

    Had the product I needed, Product is good quality as I used the brand I bought for years in the meat industry,Price was fair and,Shipping was fast.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Mar 07, 2024
  • Great Experience

    Great company to do business with. This was my first purchase from Knife Merchant and it won’t be my last. Quality products, great communication and fast delivery. Thank you!

    Sentiment
    • Positive
    Content
    • Delivery Speed
    Mar 05, 2024
  • Cut specific steels!

    Excellent selection! App could work better with phone screen. I absolutely love that they specify the #cut of sharpening steels.

    Sentiment
    • Positive
    Content
    • Ease of Ordering
    Mar 03, 2024
  • Great knives

    Prompt service, highest quality and wide variety of knives at reasonable price.

    Sentiment
    • Positive
    Content
    • Product Variety
    Dec 05, 2023
  • Knife Merchant is a top notch company

    Knife Merchant is a top notch company. There was a slight problem with an order I placed for a knife and I called and spoke to David about it. While I had him on the line, I asked if it was too late to change from the petty knife I'd ordered to a Miyabi petty knife. He made it happen and due to the shipping delay on my original order, he gave me a price break on the Miyabi and shipped it via 2 day for free. I plan to return and buy several more Miyabi knives. While my new Miyabi is not the only Japanese knife I own it is the finest knife I've ever used.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 20, 2023
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Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for The Knife Merchant, LLC  based on online reviews collected from Trustpilot. The analysis helps Restaurant Owners, Professional Chefs, Culinary Arts Instructors, Kitchen Equipment Retailers, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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