Mixed Reviews for The Gym Group: Praise for Staff and Classes, Criticism for App and Equipment
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Mixed Reviews for The Gym Group: Praise for Staff and Classes, Criticism for App and Equipment

The Gym Group receives mixed reviews with praise for its classes, staff, cleanliness, and atmosphere, but criticism for app issues, unsupervised gym instances, and lack of equipment variety. Customers appreciate the friendly staff, excellent value, 24/7 access, and positive class experiences. However, concerns are raised about app bugs, equipment limitations, and unsatisfactory customer support. Many highlight the gym's affordable membership fees and good maintenance. Some specific locations receive compliments for their facilities and instructors. Overall, while there are areas needing improvement like app functionality and equipment options, The Gym Group stands out for its convenience, atmosphere, and affordability.

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  • Gym Managers
  • Fitness Industry Analysts
  • Customer Experience Specialists
  • Marketing Professionals
  • Business Development Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • poor customer support. gym often unsupervised.

    Sentiment
    • Negative
    Content
    • Customer Support
    May 08, 2024

  • Great value, unlimited flavoured water, open 24/7, free lockers...

    Sentiment
    • Positive
    Content
    • Membership and Pricing
    May 07, 2024

  • Good gym nice atmosphere .... friendly staff

    Sentiment
    • Positive
    Content
    • Staff and Atmosphere
    May 07, 2024

  • positive:nice vibe negative:old equipments

    Sentiment
    • None
    Content
    • Equipment Quality
    May 02, 2024

  • Get to the Gym Group and do your workout! Do not get any excuses!

    Sentiment
    • Positive
    Content
    • Classes and Instructors
    Apr 29, 2024

  • gr8 staff... gr8 price... future in gym

    Sentiment
    • Positive
    Content
    • Staff and Atmosphere
    Apr 29, 2024
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Gym Group based on online reviews collected from Google Play. The analysis helps Gym Managers, Fitness Industry Analysts, Customer Experience Specialists, Marketing Professionals, Business Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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