Mixed Feedback for Swell UK Ltd: Products Praised, Some Concerns Over Service
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Mixed Feedback for Swell UK Ltd: Products Praised, Some Concerns Over Service

Mixed reviews for Swell UK Ltd, with customers praising products and fast delivery but expressing concerns over customer service and damaged items in transit. Some highlight excellent service and helpful staff, while others criticize slow responses and faulty products.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Prompt, helpful and efficient.

    Eddie answered my questions promptly and efficiently. Typical high standard of service that I’ve come to expect from Swell.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 25, 2024
  • Pond liner

    Customer service was brilliant and very helpful . Really good prices and service

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 21, 2024
  • Poor quality products

    Poor quality products, useless customer service, passed from one person to another , avoid spend more from a company that actually cares not this one !

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 15, 2024
  • Always a pleasure doing business with…

    Always a pleasure doing business with swell cannot recommend enough, great products and excellent customer service

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 01, 2024
  • Quick to resolve delivery issue

    Good value products but let down by their delivery company in this instance with a few items damaged. Trish was quick to deal with the issue.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Mar 14, 2024
  • 1st class service

    1st class service, Holly went out of her way to assist me. I'll be a returning customer again and again. Thanks again Holly.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 16, 2024
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Swell UK Ltd  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Product Development Specialists, Marketing Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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