Support Pets: Mixed Reviews Highlighting Timely Delivery and Customer Service Challenges
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Support Pets: Mixed Reviews Highlighting Timely Delivery and Customer Service Challenges

Support Pets receives mixed reviews, with some customers praising the timely delivery of ESA documents and responsive customer service. However, others highlight issues with receiving additional products, poor communication, and delays in processing. Some customers express frustration over needing further documentation or facing challenges with landlords. The service is commended for ease of registration and support for emotional support animals, yet improvements in product fulfillment and communication are suggested for a better overall experience.

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  • Customer Service Managers
  • Product Managers
  • Marketing Professionals
  • Business Strategists
  • Pet Service Providers

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Custom Date - May 23, 2024
Featured Content
  • My Dog Passed Away

    I received my papers in a timely manner; however, about two weeks later, my precious Bella passed away. I hope to be able to get a new dog soon and will inquire how to transfer the certificate at that time.

    Sentiment
    • Positive
    Content
    • Validity and Acceptance of ESA Documents
    Apr 02, 2024
  • The service was great but I’m still…

    The service was great but I’m still confused as to what it gets me? I am still waiting on the card and now thinking nothing will work unless I have the vest. Just confused

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Apr 02, 2024
  • A Long Wait

    I've used Support Pets before and received my ESA documents pretty quickly. But this time, when I was renewing, it took way longer and required me reaching out multiple times to receive my docs.

    Sentiment
    • Negative
    Content
    • Document Processing Time
    Apr 02, 2024
  • Great customer service

    Great customer service! There was a issue that needed to be fixed and the follow through was fantastic!

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Apr 01, 2024
  • I really appreciate how quickly you…

    I really appreciate how quickly you responded to my message. Your response time is impressive, and it shows that you value my time and input. Thank you for being so prompt and attentive.

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Apr 01, 2024
  • Awesome!!

    I am disabled, and he is already my emotional support animal, but just in case I have to go to a different house or something. It’s nice to have the documentation.

    Sentiment
    • Positive
    Content
    • Validity and Acceptance of ESA Documents
    Apr 01, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
32 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Support Pets  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Marketing Professionals, Business Strategists, Pet Service Providers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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