Support Pets: Mixed Reviews Highlighting Timely Delivery and Customer Service Challenges
Unlock Insights: Support Pets Customer Feedback Analysis
Support Pets receives mixed reviews, with some customers praising the timely delivery of ESA documents and responsive customer service. However, others highlight issues with receiving additional products, poor communication, and delays in processing. Some customers express frustration over needing further documentation or facing challenges with landlords. The service is commended for ease of registration and support for emotional support animals, yet improvements in product fulfillment and communication are suggested for a better overall experience.
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I received my papers in a timely manner; however, about two weeks later, my precious Bella passed away. I hope to be able to get a new dog soon and will inquire how to transfer the certificate at that time.
Sentiment
Positive
Content
Validity and Acceptance of ESA Documents
Apr 02, 2024
The service was great but I’m still…
The service was great but I’m still confused as to what it gets me? I am still waiting on the card and now thinking nothing will work unless I have the vest. Just confused
Sentiment
Positive
Content
Communication and Responsiveness
Apr 02, 2024
A Long Wait
I've used Support Pets before and received my ESA documents pretty quickly. But this time, when I was renewing, it took way longer and required me reaching out multiple times to receive my docs.
Sentiment
Negative
Content
Document Processing Time
Apr 02, 2024
Great customer service
Great customer service! There was a issue that needed to be fixed and the follow through was fantastic!
Sentiment
Positive
Content
Communication and Responsiveness
Apr 01, 2024
I really appreciate how quickly you…
I really appreciate how quickly you responded to my message. Your response time is impressive, and it shows that you value my time and input. Thank you for being so prompt and attentive.
Sentiment
Positive
Content
Communication and Responsiveness
Apr 01, 2024
Awesome!!
I am disabled, and he is already my emotional support animal, but just in case I have to go to a different house or something. It’s nice to have the documentation.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Support Pets based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Marketing Professionals, Business Strategists, Pet Service Providers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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