Support Pets receives mixed reviews, with some customers praising the timely delivery of ESA documents and responsive customer service. However, others highlight issues with receiving additional products, poor communication, and delays in processing. Some customers express frustration over needing further documentation or facing challenges with landlords. The service is commended for ease of registration and support for emotional support animals, yet improvements in product fulfillment and communication are suggested for a better overall experience.
Source: Trustpilot Reviews of Support PetsStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
Insightful analysis of Support Pets customer feedback: Discover challenges and praises in ESA document services.
I received my papers in a timely manner; however, about two weeks later, my precious Bella passed away. I hope to be able to get a new dog soon and will inquire how to transfer the certificate at that time.
The service was great but I’m still confused as to what it gets me? I am still waiting on the card and now thinking nothing will work unless I have the vest. Just confused
I've used Support Pets before and received my ESA documents pretty quickly. But this time, when I was renewing, it took way longer and required me reaching out multiple times to receive my docs.
Great customer service! There was a issue that needed to be fixed and the follow through was fantastic!
I really appreciate how quickly you responded to my message. Your response time is impressive, and it shows that you value my time and input. Thank you for being so prompt and attentive.
I am disabled, and he is already my emotional support animal, but just in case I have to go to a different house or something. It’s nice to have the documentation.
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