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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
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  • Who is this report for?
    • Product Managers
    • UX/UI Designers
    • Customer Support Specialists
    • Mobile App Developers
    • Marketing Professionals
Severe User Dissatisfaction with Sun Life MPF App Functionality

Unlock Insights: Sun Life MPF App Customer Feedback Report

The user reviews for the Sun Life MPF app predominantly highlight significant issues with the login process, especially post-update. Many users report being unable to log in, encountering password errors, and experiencing problems with one-time password (OTP) verification. The app's functionality appears to deteriorate with updates, leading to frustration among users, who question the overall service quality and technical support. Despite some positive mentions regarding security enhancements, the overwhelming sentiment is one of dissatisfaction, with users describing the app as problematic, cumbersome, and poorly designed. Urgent fixes are needed to restore user confidence and improve usability.

Source: App Store Reviews of Sun Life MPF

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Customer Feedback Analysis of Sun Life MPF

Explore our in-depth analysis of Sun Life MPF app user feedback, highlighting login issues and more for strategic improvements.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • 沒有供款紀錄

    連具體強積金供款紀錄都沒有，差評

    Sentiment
    • Negative
    Content
    • App Functionality
    May 03, 2025
  • 開唔到acc

    入完所有資料一直彈返轉頭，登入又話冇資料

    Sentiment
    • Negative
    Content
    • Login Issues
    Apr 09, 2025
  • 入唔撚到

    更新完，入唔撚到。垃撚圾

    Sentiment
    • Negative
    Content
    • Update Problems
    Apr 07, 2025
  • Couldn’t login

    Pls fix

    Sentiment
    • Negative
    Content
    • Feedback and Suggestions
    Apr 06, 2025
  • 成日登入唔到

    成日登入唔到

    Sentiment
    • Negative
    Content
    • Login Issues
    Mar 09, 2025
  • 差

    好差，嚴重影響顧客對貴公司的專業能力。

    Sentiment
    • Negative
    Content
    • User Experience
    Dec 29, 2024
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Sentiment Analysis (limited preview)
-83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sun Life MPF based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Support Specialists, Mobile App Developers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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