Mixed User Feedback on Spotify: Functionality Issues and Enjoyment
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Mixed User Feedback on Spotify: Functionality Issues and Enjoyment

The reviews for the Spotify app are mixed, with some users expressing enjoyment of its features and music selection. Many appreciate the ad-free experience and find the app very good overall. However, several users are frustrated with recent changes that limit functionality, particularly regarding song skipping and playlist management, which they feel pushes them towards the premium version. Complaints about app crashes, particularly in the podcast section, and the introduction of ads have also surfaced. While some users recommend the app for its ability to showcase artists and provide a variety of music, growing dissatisfaction indicates that these issues impact user experience significantly.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Man they should just delete the create playlist option cause THE MUSIC I CHOSE FOR MY PLAYLIST NEVER PLAYS. IT'S ALWAYS RECOMMENDATIONS AND NEVER SONGS FROM MY PLAYLIST. AT THIS POINT, I MIGHT DELETE THE WHOLE APP CAUSE IT'S NONSENSE

    Sentiment
    • Negative
    Content
    • Playlist Management
    Nov 11, 2024

  • The app has been crashing randomly for the last week. Mostly happens on the podcast feed. Can you fix it?

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 11, 2024

  • It's a very good app i just love it❤❤

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Nov 11, 2024

  • Its a good app i recommend it

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Nov 11, 2024

  • When I first got Spotify, I was quite impressed with it. But then, they suddenly changed everything just to push people to buy the premium version. Now, you can't even skip songs or play a song on loop. Really bad... I'm quite disappointed ☹️☹️

    Sentiment
    • Negative
    Content
    • Updates and Changes
    Nov 11, 2024

  • Why need to be premium loop Before was free..🙏

    Sentiment
    • Negative
    Content
    • Premium Features
    Nov 11, 2024
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Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Spotify: Music and Podcasts based on online reviews collected from Google Play. The analysis helps Product Managers, Marketing Specialists, User Experience Designers, App Developers, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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