User Reviews Highlight Concerns with SpareRoom App Performance and Service
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User Reviews Highlight Concerns with SpareRoom App Performance and Service

The SpareRoom app has received mixed reviews from users, with significant criticism regarding the prevalence of scams, high fees, and an ineffective messaging system. Many users reported experiencing fake profiles and poor customer support, leading to frustrations about wasted money and lack of results in finding renters. Although some users appreciated the app's interface and successfully found tenants, the negative reviews highlight serious concerns about the legitimacy of listings and the effectiveness of the service. Issues such as account deactivations without clear reasons and a lack of filtering options for active listings further impact user experience. Overall, while there are positive experiences, many users caution against using SpareRoom due to the associated risks and poor customer service.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Fantastic app

    I am very happy using this app for rent rooms

    Sentiment
    • Positive
    Content
    • Success Stories
    Oct 01, 2024
  • Mostly trashy people! Scared to let most in my home!

    I guess this is what’s wrong with our country under the Democratic party!

    Sentiment
    • Negative
    Content
    • Scamming Concerns
    Feb 21, 2024
  • spare room

    found best roommate in 1 week.
    i recommend spare room.

    Sentiment
    • Positive
    Content
    • Success Stories
    Dec 18, 2023
  • Looking

    I am writing some people to take a room and nobady answering

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Sep 09, 2023
  • Very handy. I’ve got most of my tenants from this app

    I’ve gotten most of my tenants from this app.

    Sentiment
    • Positive
    Content
    • Success Stories
    Aug 08, 2023
  • Can’t sign in

    I know I know my password. Chrome Face ID isn’t working . It always says my password is wrong.

    Sentiment
    • Negative
    Content
    • Account Management Problems
    Jun 19, 2023
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SpareRoom based on online reviews collected from App Store. The analysis helps Real Estate Developers, Property Managers, Market Researchers, App Developers, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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