User Frustrations with Sony LIV: Ads and Performance Issues Dominate Feedback
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    • Product Managers
    • User Experience Designers
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    • OTT Platform Strategists
User Frustrations with Sony LIV: Ads and Performance Issues Dominate Feedback

Unlock Insights: Sony LIV User Feedback Analysis Report

The reviews for the Sony LIV app reveal a significant level of dissatisfaction among users, particularly concerning the prevalence of ads despite having a premium subscription. Many users express frustration over experiencing frequent interruptions with advertisements, which they feel contradicts the purpose of paying for a premium service. Complaints also highlight issues with app performance, such as constant crashes, poor interface usability, and excessive battery drain. Users have urged the company to address these problems, fearing that if not resolved, they may shift their viewership to competing OTT platforms that offer better user experiences. Overall, the feedback indicates a need for immediate improvements in both content delivery and user satisfaction to retain subscribers.

Source: App Store Reviews of Sony LIV

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Customer Feedback Analysis of Sony LIV

Explore critical insights on user experience with Sony LIV - issues with ads, app performance & more in our report.

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Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
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  • User interface

    Worsttttt interface ever. Not at all smooth had to restart it again and again after spending money. Kindly look into it… worst ever like ever. And too much adssss it’s so irritating Bhai gave u more than Netflix.
    Deleting after shark tank sorry…

    Sentiment
    • Negative
    Content
    • User Interface
    Jan 17, 2025
  • Overheating

    Phone gets heated up iphone 15 pro

    Sentiment
    • Negative
    Content
    • Battery Drain
    Jan 17, 2025
  • Premium is useless

    What is the definition of premium?? Seems like no use wasting money on buying premium as we get some number of ads while watching any show. Better use the regular unpaid version of app.

    Sentiment
    • Negative
    Content
    • Subscription Issues
    Jan 17, 2025
  • Useless App

    One of the most useless apps and the worst interface online. App is constantly crashing on ios. Not working for the last fee months. Then you guys advertise to watch shark tank on this useless product of yours.

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 16, 2025
  • PREMIUM is a SCAM

    Doesn’t matter if you using the premium or the regular version, SONYLIV is a such a greedy company that even after paying the premium price I still have to wait and watch all the ads. REALLY DISAPPOINTED

    Sentiment
    • Negative
    Content
    • Subscription Issues
    Jan 16, 2025
  • Ads in paid subscription!!

    Why am I seeing ads despite having a paid subscription??? This is completely unfair and totally unacceptable! It is so irritating and frustrating!

    Sentiment
    • Negative
    Content
    • Ad Experience
    Jan 16, 2025
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Sentiment Analysis (limited preview)
-83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sony LIV based on online reviews collected from App Store. The analysis helps Digital Marketers, Product Managers, User Experience Designers, Customer Service Executives, OTT Platform Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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