Mixed Feedback on Views, Cleanliness, and Service at SLS Dubai Hotel & Residences
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Mixed Feedback on Views, Cleanliness, and Service at SLS Dubai Hotel & Residences

Unlock Insights: SLS Dubai Hotel Feedback Analysis

Marasi Dr - Business Bay - Dubai - United Arab Emirates

Guests have mixed opinions about SLS Dubai Hotel & Residences, with positive comments on the views, cleanliness, and some staff members, but negative feedback on room maintenance, service responsiveness, and the surrounding area. The rooftop swimming pool stands out as a highlight. Some guests praise specific staff members for their excellent service, while others express disappointment with housekeeping and communication issues.

Source: Google Business Reviews of SLS Dubai Hotel & Residences

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Customer Feedback Analysis of SLS Dubai Hotel & Residences

Explore the comprehensive feedback analysis on SLS Dubai Hotel & Residences. Insights on views, service, and more.

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Popular Phrases (limited preview)
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  • Everything is good except that the receptionist must be in a one-star hotel and not at the level of a famous hotel, the same as SLS

    Sentiment
    • None
    Content
    • Service Quality and Staff Friendliness

  • Mrs. Hana, the Guest Ambassador helped us check in and made it smoothly. Thank you for the efficiency and accuracy of your work! I deeply appreciate it.

    Sentiment
    • Positive
    Content
    • Service Quality and Staff Friendliness

  • Marichu and hana were very friendly and helpful, wonderful experience.

    Sentiment
    • Positive
    Content
    • Service Quality and Staff Friendliness

  • 地理位置好，靠近市中心，顶楼泳池可以很好的看到downtown哈利法塔景观，但是服务乏善可加，没有什么服务，礼宾不会帮忙拿行李，开车门，只是在门口闲聊，玩手机，餐厅的服务员也不专心工作

    Sentiment
    • None
    Content
    • Hotel Location and Accessibility

  • Honestly, it was a nice experience. Nice treatment from employees, and the interaction with an employee( Jayhmn ) who came was nice and kind

    Sentiment
    • Positive
    Content
    • Service Quality and Staff Friendliness

  • The most jaw-dropping swimming pool rooftop at Privilege at SLS Dubai is recognized in Guinness World Records as the highest overflow pool in the world!!!

    Sentiment
    • Positive
    Content
    • Amenities and Facilities
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Sentiment Analysis (limited preview)
73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SLS Dubai Hotel & Residences based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Travel Agents, Real Estate Investors, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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